Jenny Gross

Operations Lead at Boon Health
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Location
US

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Experience

    • Australia
    • Medical Practices
    • 1 - 100 Employee
    • Operations Lead
      • May 2022 - Present
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Director of Drawing Administration
      • Jan 2016 - Jan 2019

      Oversees all aspects of the drawing administration function for all PrizeLogic promotions. Drawing Administration functions include, winner selection, winner verification, winner notification, data scrubbing, fraud checking, and any other function necessary to produce a final and confirmed list of promotion winners. Responsible for ensuring processes and procedures are followed, and for developing new processes to ensure that the work-product from the Drawing Administration team is consistent… Show more Oversees all aspects of the drawing administration function for all PrizeLogic promotions. Drawing Administration functions include, winner selection, winner verification, winner notification, data scrubbing, fraud checking, and any other function necessary to produce a final and confirmed list of promotion winners. Responsible for ensuring processes and procedures are followed, and for developing new processes to ensure that the work-product from the Drawing Administration team is consistent and high-quality.

    • Fulfillment Team Lead
      • Mar 2014 - Jan 2016

    • Fulfillment Project Lead
      • May 2013 - Mar 2014

      As Project Coordinator I am responsible for numerous aspects of winner management, including selection, notification and verification of winners. • Manage prize procurement and fulfillment operations for a variety of promotional programs, including Instant Win Games, Sweepstakes and User Generated Contests • Work closely with the legal team to prepare necessary legal paperwork and documentations for all winners

    • Social Media Coordinator
      • Dec 2012 - Dec 2013

      As Social Media Coordinator, I was responsible for creating buzz and engagement via various social media platforms. • Monitored customer service inquiries, day-to-day conversation and community feedback • Worked to engage social media communities aligned with business objectives • Aligned closely with the CMO to strategize, develop and implement social media community management, including long-term management and best practices • Maintained and developed existing knowledge of… Show more As Social Media Coordinator, I was responsible for creating buzz and engagement via various social media platforms. • Monitored customer service inquiries, day-to-day conversation and community feedback • Worked to engage social media communities aligned with business objectives • Aligned closely with the CMO to strategize, develop and implement social media community management, including long-term management and best practices • Maintained and developed existing knowledge of social media platforms and their users

    • Customer Support Coordinator
      • Aug 2012 - May 2013

      As Customer Support Coordinator I managed all incoming customer support inquiries across multiple promotions quickly and efficiently. Worked closely with customers to answer questions, research and resolve ongoing issues and troubleshoot problems. Shared ideas and implemented policies to improve business practices to make customer service platform more successful.

    • United States
    • Non-profit Organization Management
    • Programming & Community Outreach Intern
      • Jun 2012 - Aug 2012

      Greater Detroit Area CommunityNEXT, supported by the Jewish Federation of Metropolitan Detroit is focused on attracting and retaining young Jewish talent in Michigan. CNXT works both to enhance existing programming as well as developing new programming for the young adult Jewish community.

    • Pre-school Teacher
      • Jan 2012 - Jul 2012

      Greater Detroit Area • Responsible for planning daily lessons and interactive activities for three year olds • Evaluated children's daily performance, social development, and behavior • Demonstrated consistent interpersonal interactions with children, parents, staff, and administration • Supported a wide range of students including: infants, toddlers, and pre-school students • Developed advanced multi-tasking skills

    • United States
    • Primary and Secondary Education
    • 100 - 200 Employee
    • 1st & 2nd Grade Teacher Intern & Guest Teacher
      • Aug 2010 - Jun 2011

      Deerfield Elementary, Novi, Michigan Grade Level: 1st & 2nd • maintained consistent classroom routines and management while allowing students to learn in a comfortable but challenging environment • created and planned whole group lessons of up to 44 students while adjusting the instruction to fit the needs of every student • taught in a multi-age classroom • worked and planned collaboratively in a team teaching environment • differentiated instruction in all subject areas… Show more Deerfield Elementary, Novi, Michigan Grade Level: 1st & 2nd • maintained consistent classroom routines and management while allowing students to learn in a comfortable but challenging environment • created and planned whole group lessons of up to 44 students while adjusting the instruction to fit the needs of every student • taught in a multi-age classroom • worked and planned collaboratively in a team teaching environment • differentiated instruction in all subject areas • incorporated numerous technologies in daily instruction • communicated with parents through bi-weekly student progress portfolios and bi-weekly team newsletters • participated in student led conferences • supported an ADHD student in all subjects by modifying instruction and tools in each subject, providing manipulative options in math and spelling, individual instruction after whole group in writing and social studies • created SMART Board interactive lessons in all subject areas • implemented new SMART Board interactive whiteboard calendar math for first and second grades • administered formal and informal assessments in all subject areas Show less

    • Non-profit Organizations
    • 1 - 100 Employee
    • Village Supervisor & Alaskan Teen Travel Trip Leader
      • 2008 - 2011

      Camp Mass, Ortonville, Michigan • supervised 2 villages at overnight summer camp • trained and facilitated staff of 20 • responsible for approximately 70 campers each session; boys and girls ages 6-8 Alaska Teen Trip Travel Trip Counselor Tamarack Camps - Camp Maas, Ortonville, Michigan • counselor for 24 sixteen year old participants • responsible for safety of participants • assisted with trip budget management • assisted program development for seven week trip

Education

  • Michigan State University
    Bachelor of Arts (B.A.), Elementary Education and Teaching
    2006 - 2010
  • Michigan State University
    Bachelor of Arts, Elementary Education
    2006 - 2010

Community

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