Programming Account Manager

• Aug 2021 - Present

Client Services Supervisor

• Feb 2020 - Aug 2021

Oversees a team of 14 client services specialistsEnsures day to day activities are performedBuilds relationships through coaching and mentoringDeals with staffing, interviewing and schedulingPerforms training for new hires as well as continued development for established team membersConducts trainings based on skills gap analysesWorks closely with Learning and Development department to design and create coursesSupports the team in the day to day when necessaryContinues to perform tasks in the below description Show less

Client Services Specialist

• Sep 2019 - Jan 2020

Responsible for the day to day operations of Vital Tears along with other team membersSets up new partner accounts in various support systems Maintains and records accurate partner accounts and patient information in all systemsFacilitates the distribution of autologous serum to patientsArranges necessary logistics for shipmentsFollows up with patients, physicians, and blood collection facilities to ensure a smooth process is implemented and followedCollects patient payments and follows up when necessary Displays a professional demeanor towards all clients and agencies while maintaining and strengthening relationships with all external and internal partners Responsible for following up with patients from the results from survey call processWorks in conjunction with the Business Development team to ensure both prospective and current client relationships are being maintained and developedDemonstrates teamwork and collaboration in internal and external communications Works closely with other internal departments on tasks, projects, and initiatives related to Vital Tears Responsible for patient follow up and coordinates order renewals Supports other Client Services duties as needed Show less

Supervisor, Business English Trainer, and Account Manager

• Sep 2009 - Aug 2019

Promoted to supervisor with continued responsibility for team members Trainer of English as second language for C-suite executives representing international corporations through web conferencing software Trained in various real-life business related scenarios including, marketing, sales, presentations Used case studies and role playing to ensure confidence Account management including developing, managing, maintaining relationships with international corporations Responsible for retention of learners; achieved highest rate for past 10 years at 85% Team leader responsible for development of business plan, coaching, mentoring direct reports, onboarding Responsible for 12 direct reports Frequently called upon to troubleshoot and solve various situations Show less

Elearning Developer

• May 2013 - Aug 2015

• Developed e-learning courses for Fortune 500 companies using e-learning software • Ensured performance and quality of the e-Learning product • Worked with programmers, Instructional Designers, Multimedia Specialists • Worked collaboratively on project teams, contributed to project scheduling, created and maintained QA documentation • Assisted with deployment of new software or procedures to live production • Developed e-learning courses for Fortune 500 companies using e-learning software • Ensured performance and quality of the e-Learning product • Worked with programmers, Instructional Designers, Multimedia Specialists • Worked collaboratively on project teams, contributed to project scheduling, created and maintained QA documentation • Assisted with deployment of new software or procedures to live production

Program Director

• Nov 2006 - Aug 2007

• Completed Sales Presentations for new clients to begin their weight loss journey • Reached top sales for the region 2 months in a row • Provided consultations for existing clients • Brought back RTAs through calls and mailings • Created call lists of lost leads, RTAs and expiring programs for all consultants • Reached out to inactive clients to inform them of current specials • Completed Sales Presentations for new clients to begin their weight loss journey • Reached top sales for the region 2 months in a row • Provided consultations for existing clients • Brought back RTAs through calls and mailings • Created call lists of lost leads, RTAs and expiring programs for all consultants • Reached out to inactive clients to inform them of current specials

Accounting Assistant

• Jan 2000 - Oct 2003

• Created monthly, quarterly, and yearly financial statements for professional businesses • Processed payroll, prepared sales tax, personal property tax, and payroll tax forms for clients • Other various duties included customer service, typing, and answering phones • Created monthly, quarterly, and yearly financial statements for professional businesses • Processed payroll, prepared sales tax, personal property tax, and payroll tax forms for clients • Other various duties included customer service, typing, and answering phones