Experience

Toromont Material Handling

• Canada
• Machinery Manufacturing
• 1 - 100 Employee

• Sales Coordinator

  • Dec 2019 - Present

  Coordinate equipment sales order and delivery process.

• Major Accounts Administrator

  • Oct 2018 - Dec 2019

  Manage service budget for major accounts by providing tracking and analysis of revenue vs expenses, service allowance approvals, managing WIP and disputes, monthly reporting and review with the customer.



Toromont

• Machinery Manufacturing
• 1 - 100 Employee

• PM Program Coordinator

  • Oct 2017 - Oct 2018

  Preventative Maintenance coordination for six branches; database management and reporting, work order creation through to billing, contributed to system and process improvements, 3rd party battery PM coordination, analyze and generate reports as required Preventative Maintenance coordination for six branches; database management and reporting, work order creation through to billing, contributed to system and process improvements, 3rd party battery PM coordination, analyze and generate reports as required



Hewitt Material Handling

• Canada
• Software Development

• Field Service Dispatcher

  • Apr 2011 - Oct 2017

  Dispatched 19 field service technicians, handled customer service requests, work order creation and coding to billing, tracking service call activity and vehicle GPS movement on DSi (Dispatching Solutions Inc), coordinated Preventative Maintenance and Annual Safety Inspection programs, verified work order accuracy, and provided monthly performance analysis, representing over 1000 contracts and approximately $1.0 million in annual billings.

• Preventative Maintenance Coordinator

  • Apr 2008 - Apr 2011

  Coordinated Preventative Maintenance and Annual Safety Inspection programs, including creation and maintenance of service schedules for 45-50 field technicians, performed work order creation to billing process, maintained customer database, and provided monthly performance analysis, representing over 3000 contracts and approximately $3.0 million in annual billings.



Xerox Canada

• Document Specialist

  • Jun 1999 - Nov 2006

  Provided customized billing and reporting for large corporate accounts that represented over 3000 leased units and $1.5 million in annual billings and supported the bid for a contract renewal. Provided customized billing and reporting for large corporate accounts that represented over 3000 leased units and $1.5 million in annual billings and supported the bid for a contract renewal.