Experience

Lord Nelson Hotel & Suites

• Canada
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • Jan 2022 - Present

  The Lord Nelson Hotel and Suites • Employee of the month twice in 2022. • Closed 500K within first 6months of employment, the best opportunities for the property based on market conditions and property needs. • Working with the Executive team to create and implement a group sales and marketing plans, addressing revenue and forecasting. The Lord Nelson Hotel and Suites • Employee of the month twice in 2022. • Closed 500K within first 6months of employment, the best opportunities for the property based on market conditions and property needs. • Working with the Executive team to create and implement a group sales and marketing plans, addressing revenue and forecasting.



Grouse Mountain

• Canada
• Travel Arrangements
• 100 - 200 Employee

• Sales & Catering Team Manager

  • Apr 2019 - Jun 2020

  Four Seasons of Mountain Top Fun only 15 minutes from downtown Vancouver! Seller and planner of group events & adventurous team building experiences in a unique, one of a kind venue. • Responsible for the day-to-day activities and guidance of the team members. • Set targets, implemented guidelines, and assisted with any operational or client facing issues. • Developed team strategies and action plans, cared for the health, safety and welfare of the team while dealing with a pandemic and the temporary closure of Grouse Mountain. Alway strived to be a reliable, patient, active listening leader who was focused on improving the teams energy and performance. I believe to achieve goals a successful leader motivates a team, constantly provides effective feedback and continuously works on self-development.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Senior Sales Executive; Westin Bayshore - Large Group

  • Dec 2010 - Jul 2018

  The Westin Bayshore, Western Canada's largest Convention Hotel, as a Senior Sales Executive some of my Results & Impact in this role were: • Marriott International - #1 Top Senior Sales Executive in Canada - First Quarter 2018 • Surpassed sales goals of four million dollars by at least 25% annually. • Two-time “Employee of the Quarter” nominee for superior performance and team work. • Developed sales strategies and action plans. • Acquired and developed new business accounts. • Prepared sales proposals and presentations for clients. • Created hotel awareness through marketing campaigns. • Expanded network by attending and planning major tradeshows, community events, galas and industry meetings. • Created and executed memorable client hotel and city site inspections along with group/3rd party familiarization tours. • Observed the market and identified trends. • Recruited, hired, trained and mentored sales team members and coordinators.



The Westin Resort & Spa, Whistler

• Canada
• Hospitality
• 1 - 100 Employee

• Sales & Events Manager

  • Sep 2009 - Dec 2010

  • Detailing and communicating to all hotel departments the space requirements, timing, equipment, menus and billing instructions for upcoming groups.• Building proposals, contracts, event ideas, menus and banquet event orders upon client’s request.• Completion of contracts, preparation of areas in the hotel, and resolution of any issues, complaints, and/or problems to ensure quality product delivery and superior customer satisfaction.• Participated in regional Starwood Sales cold calling and office visits.

• Assistant Banquet Manager

  • Dec 2005 - Sep 2009

  • Responsible for the overall execution and success of each event within the hotel.• Day-to-day troubleshooting, evaluating and addressing problems as they arise.• Support the Food and Beverage management team and staff.• Ensure high levels of service for each group and event by creating and delivering memorable experiences.• Lead by example in maintaining service standards• Participate in the scheduling, payroll, training and hiring• Attended pre-events, banquet event order and group resume meetings• Order and inventory control of food, beverage and equipment

• Banquet Captain

  • May 2007 - Jan 2008

  • Ensured all stations and table set ups are complete and meet departmental standards prior to service• Enjoyed interacting and conversing with guests• Assisted with the planning, organizing and execution of all banquet functions• Supervised Food and Beverage service to ensure consistency throughout the banquet• Processed banquet checks for payment

• Banquet Server

  • Nov 2005 - May 2007

  • Learned to be a valuable member of an exciting team• Served all catered food and beverage items to our guests during private events • Worked in a timely, friendly, enthusiastic and professional manner



Queensway Carleton Hospital

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Telecommunications Operator

  • Jun 2003 - Oct 2005

  • Shift work, including over night• Widespread use of Meditech Software • Customer service and complaint handling• Updating Department information• Acting TL - Provided vacation coverage for the Team Leader

• Order Entry Staff Education Coordinator

  • Mar 2005 - Jun 2005

  • Created a staff data base• Coordinated classes for facility personnel to implement new procedures, policies, equipment, and patient care techniques for the entire hospital.