Salesforce Administrator

• Mar 2023 - Present

Salesforce Administrator

• Mar 2021 - 2023

Meet with stakeholders in various business units to understand their functional requirements Maintain and update existing automations - Process Builder, Workflow Rules, Flow - and create new automations as needed Monitor a Salesforce Help Slack channel for urgent issues maintaining a 2 hour SLA Manage and work a queue of incoming Salesforce enhancement and bug fix requests Research, recommend, install and configure app exchange apps and other 3rd party applications to meet business requirements Prepare communication and training materials to ensure end users are aware of and prepared for changes within the Salesforce org Support the business in the administration of the sales and marketing tech stack (Salesforce, Cirrus 2019, Chili Piper, Pardot, DocuSign and others) Provide support for views, reports and dashboards to facilitate insights and support business decisions Drive adoption of new features and migration from Classic to Lightning Special Projects Assisted with the implementation of Salesforce CPQ including meeting with consultants to define business requirements and creating/updating Price and Product Rules, Products, Price Books/Entries after initial implementation was completed. Planned and ran a Trailblazer Challenge for end users to encourage user to engage with Salesforce Trailhead and enhance their understanding of Salesforce Show less

Data Manager

• Oct 2019 - Mar 2021

Scheduler - Part Time

• Nov 2018 - Apr 2019

Operations Manager

• Jan 2016 - Nov 2018

Communicate with team members regarding upcoming reservations Work with potential clients to determine the best option(s) for their needs Record all client communications within a CRM Create and Send Rental, Lease and Purchase Agreements Create and Send invoices Follow up on Agreements and Invoices Coordinate with clients to ensure on-time delivery to the correct location Pack equipment for shipping Create shipments and schedule pickups Schedule and lead staff meetings Clean and stock the breakroom Purchase and stock office supplies Show less

Usher - Part Time

• Oct 2014 - Aug 2016

Provide a high level of customer service to all guests Guide guests through venue on tours Answer guest questions about the facility, programming, etc. Assist guests in locating their seats before performances Provide a high level of customer service to all guests Guide guests through venue on tours Answer guest questions about the facility, programming, etc. Assist guests in locating their seats before performances

Operations Assistant

• Sep 2015 - Jan 2016

Answer questions regarding Festival and Workshop offeringsProvide potential groups with pricing and scheduling informationAnswer and route incoming phone callsHandle all in-bound and out-bound documents relating to Festival and Workshop registrationsCreate flyers and other collateralMaintain database with all registration informationMaintain and design website

Logistics/Site Coordinator & Stage Manager - Seasonal

• Mar 2012 - Sep 2015

Greet students and directors on their busesGuide musical group through warm up, performance, and clinicManage routing time of groups to maintain scheduled timeManage multiple staff members guiding groupsMake sure that all performance groups have what they needDeliver scores to judgesOrganize large numbers of students for efficient awards ceremony routing

Member Relations Coordinator - Part Time

• Sep 2014 - Feb 2015

Provide a high level of customer service with members, non-members, donors and others Prepare routine correspondence to members and their families Maintain rehearsal schedule, communicating with the Executive Director, Conductors and FSYO Members Schedule parent volunteers to work rehearsals, concerts and special events Represent FSYO and conduct in-person outreach at events, one-on-one meetings and other opportunities as needed Manage and distribute performance, rehearsal and audition schedules for musicians and faculty Coordinate set-up schedules for internal staff Develop and maintain FYSO’s standard operating procedures Show less

On-call Stage Crew

• Oct 2011 - Jul 2014

Audition coordinator Greet prospective cast members Make sure that auditions proceeded with minimal wasted time Make sure that people got the right call back materials Move equipment to and from the truck and performance location Help set up and break down the stage in a timely manner Audition coordinator Greet prospective cast members Make sure that auditions proceeded with minimal wasted time Make sure that people got the right call back materials Move equipment to and from the truck and performance location Help set up and break down the stage in a timely manner

Cruise Specialist

• Dec 2012 - Jun 2014

Communicate with clients regarding student group cruise options, due dates and rules Assist clients in planning student group cruises Follow-up with clients regarding interest expressed in itineraries Make prospective clients feel comfortable with students cruising Work closely with cruise lines to accommodate group requests Make sure event/performance requests are submitted on time Make sure payments are made to cruise lines on time Make sure groups make payment and turn in documentation in a timely manner Keep client cabin lists and invoices up to date Manage database with client information Answer and route phone calls Show less

Annual Enrollment Specialist

• Sep 2012 - Dec 2012

Answer and route phone calls for multiple clients Use the knowledge database to answer specific questions regarding health and wellness options Assist participants with navigating the benefits website to find information about and enroll in benefits Create and manage research workflows and follow up with the participant throughout the process Answer and route phone calls for multiple clients Use the knowledge database to answer specific questions regarding health and wellness options Assist participants with navigating the benefits website to find information about and enroll in benefits Create and manage research workflows and follow up with the participant throughout the process

Team Member

• Sep 2011 - Sep 2012

Unpack and sort merchandise Distribute merchandise to designated locations throughout the store Assist customers during store hours Manage time and work load to optimize efficiency Work with a team to get merchandise distributed throughout the store Cashier-greet customers and complete monetary transactions Assist in maintaining the order and cleanliness of the back room Organize and clean display shelving Assist customers in finding that they need on the sales floor Unpack and sort merchandise Distribute merchandise to designated locations throughout the store Assist customers during store hours Manage time and work load to optimize efficiency Work with a team to get merchandise distributed throughout the store Cashier-greet customers and complete monetary transactions Assist in maintaining the order and cleanliness of the back room Organize and clean display shelving Assist customers in finding that they need on the sales floor

Food Truck Manager

• May 2011 - Aug 2011

Created and maintained an inventory management database in Microsoft Access and Excel for the mobile kitchen unit Organized and cleaned the mobile kitchen unit daily Planned and served meals for 190 people, 4 times a day Made food purchasing decisions and orders Created and maintained a daily online schedule in Google Docs Maintained a daily location tracker Maintained a location calendar Assisted in maintaining a volunteering mailing list and the Corps website Assisted with constructing props for use during performances Assisted with moving equipment on and off the field in an efficient manner Show less

Stage Manager/Office Assistant

• May 2009 - May 2011

Coordinated stage set up and break down Coordinated volunteers in stage setup and break down Assisted Executive Director and Librarian with clerical tasks, including data entry and updating in Microsoft Excel and Access Coordinated screened audition procedures Assisted in advertising needs Coordinated phone, mail, and email communication for fund drives Prepared, edited, and distributed programs Assisted with ticket sales using ticketing software Ushered during performances Assisted musicians with their equipment Show less