Experience

HydrauliCircuit Technology, Inc

• Technical Product Support Specialist

  • Sep 2018 - Present

  Provide technical support to customers for all products sold in USA and Canada.Supporting customers with installation and setup of products, including addressing any warranty issues and required parts orders if needed.

• Inside Technical Sales Representative

  • Nov 2016 - Sep 2018

  Assist customers with quotations, orders, and provide product support.Coordinating all special requests with sales, engineering, and manufacturing.



Holt Crane & Equipment

• United States
• Construction
• 1 - 100 Employee

• Product Support Sales Representative

  • May 2015 - Feb 2016

  Product support for all lifting products and responsible for selling parts and service offerings to customers of cranes and related equipment throughout the Houston area. Product support for all lifting products and responsible for selling parts and service offerings to customers of cranes and related equipment throughout the Houston area.



Sany America

• Machinery Manufacturing
• 200 - 300 Employee

• Director, Product and Customer Support

  • Jan 2014 - Aug 2014

  Manage a Pre Delivery Inspection team, achieving an 80% reduction in customer complaints and warranty issues. Monitor all warranty claims and service requests along with providing product technical support for all crawler crane and rough terrain crane products.

• Sr. Manager, Sustaining Engineering & Product Support

  • Oct 2012 - Jan 2014

  Manage a team of engineers in China with formulating required design changes acquired from our dealers and customers, meeting a goal of 50% reduction in factory lead time supplying product updates for crawler crane and rough terrain cranes.

• Sr. Manager, Product & Marketing Support, Lifting Products

  • Apr 2012 - Oct 2012

  Responsible for all crawler crane, rough terrain crane, and port machinery products, including marketing and sales brochures and providing product technical support.

• Marketing Manager

  • Mar 2011 - Apr 2012

  Responsible for all crawler crane and rough terrain crane product literature, advertising, and product market forecasts.



The Manitowoc Company

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Inside Sales Representative

  • Jun 2001 - Mar 2011

  Provide technical support to customers, outside sales personnel, and distributors, maintaining a 24 hour response time on all requests. Manage all product support software, order entry, and coordination of customer application requirements.

• Sr. Designer, New Product Design & Development

  • 1993 - Jun 2001

  Instrumental in the design of new hydraulic crane models with major emphasis on engines, sheet metal, and fiberglass cab enclosures.

• Designer, Production Engineering

  • May 1975 - 1993

  Responsible for design of crane engine installations.