James Buttery

IT Support Technician at Adept IT Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Norwich Area, United Kingdom, UK
Skills

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5.0

/5.0
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Karen Baileff

James was our point of contact at Computer Assist. I have always found him to be knowledgeable, helpful & courteous.

Steven Key

I’ve known James for a number of years whilst he has been providing IT support to the company I work for and I would strongly recommend his services. IT / communication issues are unavoidable and can be very disruptive if not corrected quickly. James has been able to provide a solution for EVERY problem we have had, big or small, quickly and efficiently. James is very easy to get along with and provides his clients with an excellent service.

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Credentials

  • Exam 409: Server Virtualization with Windows Server Hyper-V and System Center
    Microsoft
    May, 2014
    - Sep, 2024
  • MTA: Security Fundamentals
    Microsoft
    May, 2014
    - Sep, 2024
  • MTA: Security Fundamentals - Certified 2016
    Microsoft
    May, 2014
    - Sep, 2024
  • MTA: Windows Server Administration Fundamentals
    Microsoft
    May, 2014
    - Sep, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Nov, 2013
    - Sep, 2024
  • MTA: Networking Fundamentals - Certified 2016
    Microsoft
    Nov, 2013
    - Sep, 2024
  • MTA: Windows Operating System Fundamentals
    Microsoft
    Nov, 2013
    - Sep, 2024

Experience

  • Adept IT Solutions
    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Support Technician
      • Aug 2017 - Present

    • IT Support Manager
      • Aug 2017 - Present

  • PCS Business Solutions
    • Business Development Manager
      • Jun 2017 - Aug 2017
  • Computer Assist
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Business Support Manager
      • May 2016 - Apr 2017

    • Workshop Manager
      • Sep 2004 - May 2016

      My duties include:• Manage computer repair workshop, reporting directly to the company directors.• Repair computer systems, including laptop, tablets and mobile phones.• Offsite support via field call, remote assistance, and telephone.• Incident logging following repairs or support call• Setup of IP PBX systems, and servers for the company• Manage all customers domains and hosting• Plan and install wired, and wireless networks including VPNs and Directaccess

  • ISOMicro
    • Brazil
    • Motor Vehicle Parts Manufacturing
    • 1st / 2nd Line Network Support Technician
      • 2002 - Sep 2004

      My duties included: • Provided telephone technical support for the UK for Linksys Cisco systems. • Provided specialised networking support to BT Internet and NTL customers. • Incident logging following support calls. • Organised and managed all UK Consumer RMA’s for Linksys. • Working with escalation teams in Holland and USA to test devices and firmware. My duties included: • Provided telephone technical support for the UK for Linksys Cisco systems. • Provided specialised networking support to BT Internet and NTL customers. • Incident logging following support calls. • Organised and managed all UK Consumer RMA’s for Linksys. • Working with escalation teams in Holland and USA to test devices and firmware.

Education

  • Computeach
    C&G, PASCAL, COBOL & VB Programming
    1999 - 2001
  • David Lister Senior High
    1988 - 1991

Community

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