Experience

Columbia Chamber of Commerce
• United States
• Non-profit Organizations
• 1 - 100 Employee
• Director of Program Development

  • 2022 - Present

THE COMO 411
• United States
• Media and Telecommunications
• 1 - 100 Employee
• Director of Digital Communications

  • 2022 - Present

SOCKET
• Software Development
• Office Manager

  • Aug 2019 - 2020


Genpact

• United States
• Insurance
• 1 - 100 Employee

• Quality Analyst

  • Feb 2018 - May 2019

  ● Conducted team meetings and created visual presentations for senior management, then providing tangible insights on leadership and company morale development; which led to Nesting and Site Improvements● Took initiative and developed a Clarification and Policy update online database that aided in the advanced production of Development Operations team● Met or surpassed production goal by 10% every full day worked● Held highest accuracy/production combination of entire assignment inmy region● Aided Application Developers in updating SDKs and following user dataguidelines● Developed new scheduling management practices to aid in agentshandle time, and led to a 10% boost in overall quality score of site● Performed Quality Reviews and feedback for agents across entireproduction floor● Assisted with Subject Matter Experts productivity support on productionfloor as assigned / needed Show less

• Social Media Content Analyst

  • Oct 2017 - Feb 2018

  ● Achieved top 3 placement in 100-person Training● Maintained a 98.7% accuracy; one of the highest throughout entire sitefor duration of time as content analyst● Enforced Client’s Community Standards by carefully monitoring reportsof abuse on company Social Media Platforms● First on team to be promoted within a month of hitting floor● Gathered, analyzed and utilized relevant data to develop ways toimprove the user’s overall experience on the site●Provided backup support to other dept; Assisted Subject Matter Experts with training Nesting agents on Policy and Procedure Show less



THAheadline

• United States
• Online Audio and Video Media

• Social Media Manager

  • May 2017 - Jan 2018

  ● Produced daily text, image, and video content; boosting Page Likes and Audience Engagement by 50% ● Managed all streams of online publications social media platforms (Website, Instagram, Twitter, Facebook) ● Studied Page Insights and analyzed audience preferences; leading to better targeted posts and increase in Page Reach and People Engaged ● Facilitated all correspondence with customers and responded in a timely manner to all inquiries; ensuring company’s Page Response time went from 4+ hours to “Almost Immediately” ● Delivered social media monitoring and effectiveness reports for senior management. Show less



Havertys Furniture

• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Designer

  • Dec 2015 - May 2017

  ● Implemented and maintained corporate visual standards; managed entire inventory of 40k square foot showroom ● Completed Retail Resets for company location as well as 3+ other locations ● Secured, managed, and closed more than 2 customer home designs for each sales associate per month ● Collaborated with management, different Vendors, and sales team to boost customer sales by 20% ● Used 3D Software to create design solutions for customers through floor plans, elevations, and 3D renderings Show less



State Farm ®

• United States
• Insurance

• ILR Claims Associate

  • Jun 2015 - Dec 2015

  Communicating with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting. Gathering and documenting loss information Working in a collaborative team environment to handle a large volume of claims and telephone calls. Using State Farm claims systems and other technologies to perform job duties. Communicating with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting. Gathering and documenting loss information Working in a collaborative team environment to handle a large volume of claims and telephone calls. Using State Farm claims systems and other technologies to perform job duties.



A2D Events, Themes, and Decor

• Office Administrator

  • Jun 2013 - Jun 2015

  ● Provided executive support to CEO, and trained incoming Office Assistants, hence increased the overall efficiency by 30%. ● Reduced time spent on inventory by 20% by reorganizing physical storage of supplies. ● Screened all incoming inquiries and created new leads, resulting in more event requests. ● Built and maintained a positive rapport with clientele ● Managed Social Media Marketing and boosted overall audience engagement by 300% ● Handled all scheduling, travel arrangements, and CEO/event timelines. ● Sourced different vendors and maintained inventory for entire company. ● Devised and maintained new office filing system still used to this day. Show less