Experience

Mangalam Travel and Tours
• India
• Travel Arrangements
• 1 - 100 Employee
• Regional Director Sales & Operations

  • Dec 2022 - Present


Osaka Group

• India
• Leisure, Travel & Tourism
• 1 - 100 Employee

• General Manager

  • Nov 2021 - Nov 2022

• Business Development Manager

  • Jan 2019 - Nov 2021


Lawson Travel and Tours
• India
• Appliances, Electrical, and Electronics Manufacturing
• Manager Business Development

  • May 2016 - Jan 2019


Alrajhi Aviation Company

• Assistant Manager - Sales & Operations

  • Sep 2011 - Apr 2016

  •Review employee ticketing and sales activities to ensure cost calculations, booking, and transportation scheduling are in accordance with current transportation carrier schedules, tariff rates, and regulations and that charges are made for accommodations.• Coordinate sales promotion activities, approve advertising copy, and travel display work. •All kind of GDS coordination (Amadeus, Galileo, Worldspan and Sabre) and support.•Prepare Expense Reports/Travel Expense Vouchers for travelers, obtaining authorized signatures; worked with travelers in submitting Foreign Trip Reports where applicable.•Communicate policy changes to staff as necessary.•Train branch staffs as per the new policies taken by the company.•Daily branches sales coordination and evaluation.•Exceed aggressive sales goals and revenue targets for four consecutive years.•Sales distribution among branch wise counter staffs as per the agreement with airlines.•Handling Airline Deals and promotions in proper way to achieve targets.•Responsible for relationship management with the client, after the deals were signed and took it till the last possible operational execution and payment follow ups.•Performed competition mapping, keeping a track of competition in the market and kept updated •Traveled with the groups for enhanced relationship.•Maintained relationship with airline hotels and suppliers in overseas locations and assisted corporate clients when required.• Airline Coordination in Sales, ADM, ACM and Fare discrepancies.•Managing the corporate fares and rules for Airline and corporate department.•GDS Coordination for new product implementation as per market research.•Sales coordination among branches and staffs.•Performed monthly financial analysis to evaluate financial position and to clearly communicate expectations and actions to maximize branch wise financial performance.•



Interglobe Technology Quotient. Pvt. Ltd (Official Distributor of Galileo in India)

• Sr.Executive - Technical Services

  • Jun 2005 - Oct 2011

  Installation, Administration, Configuration of Operating system (Windows 98, Windows NT, Windows XP, Windows 2000 Professional, Windows 2000 Server, Windows 2003 Server, Windows Vista, Windows Seven) and providing technical support as required. Installation, Administration, Configuration of Applications like CTI,IVR server and providing technical support to agents as required Server maintenance - Deployment of antivirus, patches, updates, creation of group policies Configuration and administration of DNS, DHCP, WINS, Proxy, FTP Servers and Voice Logger. Network troubleshooting maintenance - LAN cabling, patching, IP configuration, SIP Configuration.; Analyzing and Diagnosing Network, Remote Administrations using Secure VPN client, VNC, RDS, Team viewer and Remote Network Access Carrying routine system administrative functions as required, Resolving reported system, Networks,& SIP faults in a timely manner. Logistics management - Vendor coordination for purchase, repairs, maintenance of systems, headsets, phones and coordination with ISPs. Database management - handling the report generation of the Asset Management Team. Taking part and making presentations in meetings that discuss and evaluate the overall performance of the center. Installation and Commissioning of VPN. Experienced in the Configuration and trouble-shooting of customer end Systems, Printers, Scanners, Modems, Routers (Beetel, D-Link, Netgear etc). Implementation of Wireless Network, LAN, WAN and VPN Installation and Maintenance of mail clients like MS Outlook, Outlook Express. Interacted with customers; provided program information, rules, regulations, laws and policy and procedures Monitoring and Control process performance as per company standards Quality, performance & Acceptance test as per standards. Responsible for weekly and Monthly backup Maintaining MIS and inventory reports. Use of creativity in conjunction with extensive product and Industry knowledge.



Softech Data Systems

• India
• Appliances, Electrical, and Electronics Manufacturing

• Executive Technical Support

  • Jul 2001 - May 2005

  Installation, Administration, Configuration of Operating system (Windows 98, Windows NT, Windows XP, Windows 2000 Professional, Windows 2003 Server) and providing technical support as required Installation, Administration, Configuration of Applications like CTI,IVR server and providing technical support as required Configuration and administration of ADS, DNS, DHCP, WINS, Proxy and FTP Servers. Installation, Administration, Configuration of Anti-Virus Software (Symantec,Est Node) as required Installation, Administration, Configuration of Computer hardware and Telephones and providing technical support as required Network troubleshooting and maintenance - LAN cabling, patching, IP configuration Analyzing and Diagnosing Networks Remote Administrations using Secure VPN client, VNC, and IP connection manager Network maintenance - LAN cabling, patching, IP configuration; Carrying routine system administrative functions as required Resolving reported system faults in a timely manner Installation and maintenance of Microsoft Office applications, Lotus, Open Office. Logistics management - Vendor coordination for purchase, repairs, maintenance of systems, headsets, phones Database management - handling the report generation of the Asset Management Team Taking part and making presentations in meetings that discuss and evaluate the overall performance of the center Implementation of Wireless Network, LAN, WAN and VPN connectivity by Setting up Networks Devices like Switches and Routers Responsible for training and product demonstration to the end users when new setup implemented. Interacted with customers; provided program information, rules, regulations, laws and policy and procedures