Experience

ATS World

• Customer Service Representative

  • Jun 2018 - Present

  Handled Import and export operational and documentation Knowledge of Dubai trade online system and little bit of Calogi. Handled Export Liner operations Handling Sea freight import / export, Air freight Imports customer service & operations & co-ordinate efficiently with the customer. Inform customer of shipment status (readiness of shipment, information from Supplier. Coordinate with Sale and Finance department to meet operational requirement. Develop and maintain a healthy relationship with Internal and External Customer Prepare reports for Sales Team rinting the documents; preparing job cards and proof of delivery of the shipment • E-Mirsal2 clearing and documentation of Land, Sea and Air shipments through the Dubai Trade portal • Entering the job details and references to the job register • Entering the shipment details; i.e. importer and exporter details, package details and invoice details and detailed information about each item in the shipment to the Customs Portal • Cross checking the details entered to the portal • Submitting the documents and noting down the declaration number • If necessary, booking and scheduling inspection for shipments under the request of Dubai Customs • Coordinating with the customer and confirming the delivery of the shipment • Coordinating with the warehouse in charge • Arranging the required and suitable vehicle for collecting the shipment • Sending the gate pass and Proof of delivery to the driver and providing the contact details of the customer • Investigating and responding to inquiries regarding the distribution of shipments • Collecting the POD and other documents from the driver after the delivery • Sending delivery details to the Supplier • Collecting original documents from the Supplier • Submitting original documents to Dubai Customs • Preparing the Customs duty data in regular intervals Show less



Reliance Freight Systems (l.L.C.)

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Service Representative

  • Aug 2015 - Aug 2017

  • Maintain Customer record and ensure import and export item are correctly classified. • Handling pricing and arranging shipments, preparing order approval and releasing invoice • Arranging communication between sales group and national and international customer. • Attending queries &provided Logistics Solution to the customer with best mode of transport at best price. • Maintain Customer record and ensure import and export item are correctly classified. • Handling pricing and arranging shipments, preparing order approval and releasing invoice • Arranging communication between sales group and national and international customer. • Attending queries &provided Logistics Solution to the customer with best mode of transport at best price.