Experience

Boston Sports & Shoulder Center

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Care Admistrator

  • Jun 2023 - Present

  Waltham, MA Schedule appointments through inbound and outbound calls, answer patient calls, perform administrative services.



Asbestos Identification Laboratory

• Environmental Services
• 1 - 100 Employee

• Admistrative Assistant Data Enty

  • Oct 2022 - Feb 2023

  Woburn, Massachusetts, United States Log in testing samples pre-testing, enter test results into our database and send test results and invoices to our clients.



Medix™

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Contractor Customer Service Rep for Steward Medical Group

  • Jun 2022 - Jul 2022

  Westwood MA Providing exceptional customer service to patients in several clinics, i.e. referrals, refills, medical records and scheduling appointments.



NESC Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Contractor Customer Service Representative at BVI Medical

  • Nov 2021 - Mar 2022

  Waltham Providing exemplary customer service through phone, email, fax and EDI for BVI Medical, a premier opthalmic company.



Ultimate Staffing

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Contractor First Help Financial

  • Aug 2021 - Aug 2021

  Newton, Massachusetts, United States Clean up of auto loan database

• Contractor Zyno Medical Customer Service Representative Shipping

  • Apr 2021 - Jul 2021

  Natick, Massachusetts, United States Processing orders and shipping IV tubing for Cancer patients to large medical supply distributors, medical offices and independent physicians while moving inventory from four outside partner warehouses. Providing exceptional customer service and maintaining customer relationships with our many purchasing agent clients.



American Consumer Credit Counseling

• United States
• Financial Services
• 1 - 100 Employee

• Credit Counselor

  • Feb 2020 - Jan 2021

  Auburndale, Massachusetts, United States American Consumer Credit Counseling (ACCC) is a non-profit consumer education, credit counseling and debt management company located in Newton, MA I counsel potential consumer credit clients on available options based on budget analysis, including debt management strategies, credit remediation options, including bankruptcy, collections, and credit reporting issues. · As appropriate, I counsel prospective clients on and prepare budgets, provide financial education tools and… Show more American Consumer Credit Counseling (ACCC) is a non-profit consumer education, credit counseling and debt management company located in Newton, MA I counsel potential consumer credit clients on available options based on budget analysis, including debt management strategies, credit remediation options, including bankruptcy, collections, and credit reporting issues. · As appropriate, I counsel prospective clients on and prepare budgets, provide financial education tools and referrals, and administer ACCC enrollment process. Show less



US TECHNOLOGY SOLUTIONS INC

• United States
• 1 - 100 Employee

• Contractor Sun Life Underwriting Support Surge Team

  • Jun 2019 - Oct 2019

  Wellesley MA Collecting data from prospective business partners searching for quotes for Stop Loss Insurance renewals for Sun Life.



The CCS Companies through The Panther Group

• Contractor Account Coordinator

  • Mar 2019 - Apr 2019

  Norwood, MA The Account Coordinator handles incoming and outgoing calls from clients and respond to any inquiries with resolution. Assists the department with processing of daily client faxes, payments and revisions. assists with bankruptcies, and monitors inconsistencies in payments or drops by book of business. Also processes consumer dispute mail according to client specifics and line of business as well as responding to credit bureau disputes through online E-Oscar platform.



The Resource Connection, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Contractor Senior Customer Service Rep

  • Oct 2018 - Dec 2018

  Middleton MA Providing exceptional customer service at the Massachusetts Registry of Motor Vehicles.



Unemployed

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Economic Strategic Planner for the Universe

  • Apr 2018 - Oct 2018

  Waltham MA



Symetra

• Brazil
• Software Development
• 1 - 100 Employee

• Senior New Business Support Case Specialist

  • Mar 2016 - Apr 2018

  Waltham MA Taking it to the next level to get the life insurance application through the entire process for the underwriters to either decline or issue the policy. Assuring that the New Business Support team is able,ready and eager to get the job done well.

• New Business Support Case Specialist

  • Sep 2014 - Mar 2016

  Waltham MA Anything required to get the life insurance application through the entire process for the underwriters to either decline or issue the policy.



BTS Asset Management through Office Team

• Contractor Clerical

  • Aug 2014 - Aug 2014

  Lexington, MA Trade reconciliation research.



Computershare through Adecco

• Contractor Customer Service Rep

  • Nov 2013 - May 2014

  Inbound call center customer service rep helping clients who hold stock through the transfer agent Computershare. Contract position through Adecco.



New York Life Insurance Company

• United States
• Financial Services
• 700 & Above Employee

• Financial Services Professional

  • May 2012 - Aug 2013

  Waltham MA I helped clients achieve their financial goals by providing products and services meeting their Retirement, Insurance, and Investments needs.



Merrill Lynch Wealth Management

• Investment Specialist

  • Oct 2009 - Sep 2010

  Effectively demonstrated strong problem solving, resourcefulness, follow through, adaptability and teamwork in delivering outstanding customer service for 12,000+ calls per year.



Banc of America Investments

• Investment Specialist

  • Jun 2006 - Oct 2009

  Inbound call center customer service including securities trades (stocks, mutual funds, ETFs, bonds and options), account maintenance, Internet assistance and general resource at the retail brokerage division of Bank of America.



Computershare

• Australia
• Financial Services
• 700 & Above Employee

• Customer Service Rep

  • 2005 - 2006

  Inbound call center customer service including account maintenance, stock sales and transfers, Internet assistance and email correspondence for multiple client companies at a stock transfer company.



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Operations Analyst

  • 1999 - 2001

  Administered software program used to provide analysis of over 300,000 customer comments per year on company products and services to internal business partners.