Case Manager

• Jun 2023 - Present

Currently working with adults, children, and homeless population. Responisble for creating treatment plans, crisis plans, and comprehensive assessments to determine level of care and services each client needs and is eligible for. Responsible for linking clients with community and state resources to ensure clients' needs are met. Currently working with adults, children, and homeless population. Responisble for creating treatment plans, crisis plans, and comprehensive assessments to determine level of care and services each client needs and is eligible for. Responsible for linking clients with community and state resources to ensure clients' needs are met.

Freelance Content Writer

• Feb 2017 - Dec 2022

Freelance copywriter for premiere blogging service, providing outstanding content for clients across multiple industries and regions. Freelance copywriter for premiere blogging service, providing outstanding content for clients across multiple industries and regions.

Assistant Program Director

• Jun 2020 - Jun 2021

• Provides individual supervision to assigned staff on a weekly or bi-weekly basis as needed • Supervises staff on the job, modeling interventions and giving feedback. • Participates in weekly staff and / or clinical meetings. • Completes tasks related to petty cash as assigned by the Program Director. • Coordinates staff coverage. • Responds to and intervene in crisis situations. • Facilitates and participate in program groups or team meetings when appropriate. • Screens… Show more • Provides individual supervision to assigned staff on a weekly or bi-weekly basis as needed • Supervises staff on the job, modeling interventions and giving feedback. • Participates in weekly staff and / or clinical meetings. • Completes tasks related to petty cash as assigned by the Program Director. • Coordinates staff coverage. • Responds to and intervene in crisis situations. • Facilitates and participate in program groups or team meetings when appropriate. • Screens applicants for open positions and assists with interviewing, hiring and onboarding. • Responds to and intervene in youth crisis situations. • Trains and direct staff in emergency procedures and crisis intervention techniques as assigned. • Provides individual counseling and help in goal development and treatment planning with youths. • Communicates with families, funding agencies, and outside service providers. • Oversees facility maintenance and upkeep. • Oversees food services component. • Monitors program documentation. • Complies with all contracts, policies, laws and regulations in the delivery of services. • Performs all duties in accordance with the agency’s policies and procedures.

Direct Care Staff

• Mar 2020 - Jun 2020

Jewelry Consultant - Zales The Diamond Store

• Nov 2019 - Mar 2020

Providing a superior experience to Zales' valued customers. I am responsible for engaging customers in conversation to understand their needs and objections; presenting merchandise and detailed information on features and benefits; offering extended service plans and financing options, and meeting individual and team sales goals. Providing a superior experience to Zales' valued customers. I am responsible for engaging customers in conversation to understand their needs and objections; presenting merchandise and detailed information on features and benefits; offering extended service plans and financing options, and meeting individual and team sales goals.

Emergency Command and Control Manager

• May 2014 - Sep 2018

Responsible for training and evaluating 39 employees in securing $13.5 billion in equipment and assets, as well as direct frontline supervisory duties for 11 employees. Directed responses to security threats and analysis of reports for those threats.

Installation Access Control Manager

• Dec 2015 - Dec 2017

Managed Installation Access program comprised of 11 members across 3 facilities. Mitigated customer service complaints at the lowest level resulting in 100% customer satisfaction. Developed spreadsheet to track customers per hour which I used to drive a change in business hours, resulting in 108 man hours and $77K/annually being saved. Evaluated program developing a checklist to identify deficiencies and ways to gain compliance, zero discrepancies during inspections.