Jason Pilares
National Director of Client Success at ActualMeds Corporation- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Hilary Maitin
Jason Pilares did an exceptional job at training new employees on the recent acquisition project with Walgreens. Jason is a great, forward thinking trainer who understands complex matters even when outside of his direct area of expertise. He is a hardworking, multi-skilled and highly motivated employee. Jason Pilares definitely shines in a fast-paced environment.
Hilary Maitin
Jason Pilares did an exceptional job at training new employees on the recent acquisition project with Walgreens. Jason is a great, forward thinking trainer who understands complex matters even when outside of his direct area of expertise. He is a hardworking, multi-skilled and highly motivated employee. Jason Pilares definitely shines in a fast-paced environment.
Hilary Maitin
Jason Pilares did an exceptional job at training new employees on the recent acquisition project with Walgreens. Jason is a great, forward thinking trainer who understands complex matters even when outside of his direct area of expertise. He is a hardworking, multi-skilled and highly motivated employee. Jason Pilares definitely shines in a fast-paced environment.
Hilary Maitin
Jason Pilares did an exceptional job at training new employees on the recent acquisition project with Walgreens. Jason is a great, forward thinking trainer who understands complex matters even when outside of his direct area of expertise. He is a hardworking, multi-skilled and highly motivated employee. Jason Pilares definitely shines in a fast-paced environment.
Credentials
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PTCB Certified
the Pharmacy Technician Certification BoardJan, 2009- Sep, 2024
Experience
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ActualMeds Corporation
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United States
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Hospitals and Health Care
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1 - 100 Employee
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National Director of Client Success
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Jan 2023 - Present
• Lead the Client Success Team to ensure customer satisfaction and retention, resulting in increased revenue and long-term partnerships.• Develop and implement strategic plans to drive customer success, ensuring alignment with the company's business objectives.• Collaborate with cross-functional teams, including Sales, Product, and Customer Support, to deliver exceptional customer experiences and identify areas for improvement.• Develop and maintain relationships with key stakeholders, including executive sponsors, decision-makers, and end-users, to ensure continued success and growth.• Analyze customer data and feedback to identify trends, opportunities, and challenges, and develop and implement strategies to address them, resulting in increased customer satisfaction and retention. Show less
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Key Account Manager
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Jan 2019 - Jan 2023
• Maintains competence with company policies, procedures, and objectives, and is always prepared to accurately discuss new or changed policies and procedures with our clients.• Provides business development team leadership with consultation, related to design, support, and management of customer activity involving but not limited to collaboration and enterprise networking.• Maintains and develops business with customers and potential customers to further the realization of objectives of maximum profitability and growth through effective sales and services.• Develop and maintain technical competency in all products offered including all solutions and professional services supplied by ActualMeds, providing the highest level of service delivery to clients.• Expedite the resolution of customer problems/complaints, providing exceptional customer service and support. Show less
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Shields Health Solutions
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United States
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Hospitals and Health Care
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700 & Above Employee
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National Integration Pharmacy Liaison
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2018 - 2018
• Liaised for NYU Langone Health Perlmutter Cancer Center; NYU Langone Health Transplant Institute; UMass Memorial Medical Center Multiple Sclerosis Center; Baystate Medical Center Infectious Disease. • Provide education about Shields care model to clinic leadership and staff. • Explained benefits of hospital partner's specialty pharmacy, without impeding patient choice of pharmacy; achieved high patient participation and retention rates. • Performed benefits investigation, and attained prior authorization and financial assistance to ensure patients have access to needed specialty medications. • Offered direct support to providers, clinic staff, and patients to ensure that patients are supported throughout their medication therapies. Show less
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Walgreens Pharmacy
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Canada
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Hospitality
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Senior Certified Pharmacy Technician
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2004 - 2018
• Designed and implemented local direct mailer campaigns to increase pharmacy sales. • Served as an operations trainer and brand ambassador managing staff at pharmacies acquired by Walgreens in Connecticut, Oklahoma, North Carolina, and Arkansas. • Organized and presented at community outreach events and community health fairs focused on educating the community on health and medication safety while highlighting Walgreens' role in the community. • Marketed flu clinics, through cold-calls and networking, to contract with local school districts for their faculty and staff, community centers for the general public, and local companies for their employees, as well as local social service departments for free vaccinations for uninsured and underserved people. • Compiled and created prescriber detailing materials, scheduled and assisted pharmacy manager at prescriber detailing appointments. • Awarded the 2016 Community Service Walgreens Champion of Champions commendation. • Secured critical donation of 15 Narcan cooling cases for all first responders in the local police department on behalf of Walgreens. • Spearheaded a complete overhaul of the Canton Vial of Life Program for the Canton CTriad. • Prepared labels and filled prescriptions accordingly; pre-packaged common medications which yielded highly efficient order fulfillment and output. • Streamlined data management procedures; reduced number of categorical inputs that significantly slashed administrative work time. • Trained new pharmacy technicians, ensuring and elevating customer service standards. • Provided outstanding customer service; built unique rapport that increased client retention. • Supported pharmacy management in operational and financial improvements, customer service and inventory performance data; reviewed KPIs with Store Manager and Healthcare Supervisor. Show less
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Education
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The University of Connecticut
Bachelor’s Degree, Communication
Community
