Jan Steffensen
HR & Training Manager at DRIVR- Claim this Profile
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Bio
Jens Erik Fagerlund
I have worked with Jan regarding numerous projects spanning for more than a decade. Customer satisfaction and recommendation programmes and different training programmes for retailer network has been the main field of co-operation. Jan works dedicated with the development of programmes often with a long term perspective. Jan has a positive mindset, are open to challenge the existing ways of working improving and developing programmes. Jan has a reflecting personality often going straight to the "why" of doing things and indentifying the root cause in order to tackle the real challenges.
Giovanni Belli
Jan is an innovative marketing professional with excellent skills in direct marketing on every level from strategy to operations. Working with Jan is very pleasant due to his enthusiastic spirit and good humour which stimulates a good environment for creativity and innovation. He managed to organize and implement very complex projects which gave significant results for us.
Jens Erik Fagerlund
I have worked with Jan regarding numerous projects spanning for more than a decade. Customer satisfaction and recommendation programmes and different training programmes for retailer network has been the main field of co-operation. Jan works dedicated with the development of programmes often with a long term perspective. Jan has a positive mindset, are open to challenge the existing ways of working improving and developing programmes. Jan has a reflecting personality often going straight to the "why" of doing things and indentifying the root cause in order to tackle the real challenges.
Giovanni Belli
Jan is an innovative marketing professional with excellent skills in direct marketing on every level from strategy to operations. Working with Jan is very pleasant due to his enthusiastic spirit and good humour which stimulates a good environment for creativity and innovation. He managed to organize and implement very complex projects which gave significant results for us.
Jens Erik Fagerlund
I have worked with Jan regarding numerous projects spanning for more than a decade. Customer satisfaction and recommendation programmes and different training programmes for retailer network has been the main field of co-operation. Jan works dedicated with the development of programmes often with a long term perspective. Jan has a positive mindset, are open to challenge the existing ways of working improving and developing programmes. Jan has a reflecting personality often going straight to the "why" of doing things and indentifying the root cause in order to tackle the real challenges.
Giovanni Belli
Jan is an innovative marketing professional with excellent skills in direct marketing on every level from strategy to operations. Working with Jan is very pleasant due to his enthusiastic spirit and good humour which stimulates a good environment for creativity and innovation. He managed to organize and implement very complex projects which gave significant results for us.
Jens Erik Fagerlund
I have worked with Jan regarding numerous projects spanning for more than a decade. Customer satisfaction and recommendation programmes and different training programmes for retailer network has been the main field of co-operation. Jan works dedicated with the development of programmes often with a long term perspective. Jan has a positive mindset, are open to challenge the existing ways of working improving and developing programmes. Jan has a reflecting personality often going straight to the "why" of doing things and indentifying the root cause in order to tackle the real challenges.
Giovanni Belli
Jan is an innovative marketing professional with excellent skills in direct marketing on every level from strategy to operations. Working with Jan is very pleasant due to his enthusiastic spirit and good humour which stimulates a good environment for creativity and innovation. He managed to organize and implement very complex projects which gave significant results for us.
Credentials
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CitNOW Sales Best Practice
CitNOW VideoJan, 2020- Sep, 2024
Experience
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DRIVR
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Mexico
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Strategic Management Services
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HR & Training Manager
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Feb 2023 - Present
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Owner & Senior consultant at Customer Experience Training (DK)
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Oct 2019 - Present
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Associate
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Oct 2019 - Present
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Novo Nordisk
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Denmark
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Pharmaceutical Manufacturing
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700 & Above Employee
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Operatør
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Aug 2022 - Feb 2023
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Servicelovers
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Denmark
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Consumer Services
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1 - 100 Employee
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Associate
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Jan 2020 - Feb 2023
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Toyota Danmark A/S
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Denmark
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Motor Vehicle Manufacturing
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1 - 100 Employee
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General Manager Customer Service & Training
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Jul 2017 - Sep 2019
Head of Retail Training - developing, implementing and conducting training for Toyota network, including sales consultants, service advisors and managers. Facilitator and mentor on Toyotas leadership program (BRiT) with Toyota retailer principals - a "mindset change program" heading for customer centricity. Head of customer service with 3 teams (B2c+B2B): Customer Relation (B2C/end user), Technical support, and Warranty & service campaign support (retail B2B support)
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Head of HR & Training
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Jul 2016 - Jul 2017
Worked with onboarding programs, and had a key role in the implementation of Performance Management in Toyota Danmark.
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Manager, Retail training & Customer service
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Mar 2012 - Jun 2016
Head of Training & Customer service (B2C):Responsible for Toyotas customer satisfaction program - Toyota no. 1 every year in AutoIndex. Retail training in sales, after sales for Toyota network in DK. Responsible for customer service operation.
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Manager CRM & Market Intelligence
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Oct 2008 - Mar 2012
Responsible for Toyotas customer satisfaction program - Toyota no. 1 every year in AutoIndex every 16 years I was responsible for customer satisfaction program.Specialised in CRM, and Customer Experience Management. Responsible for creating a Market & Customer intelligence department. Fokus - driving from data and analytical results towards marketing initiatives and business advantages.
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CRM Manager
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Jan 1999 - Feb 2012
Responsible for creating a CRM department, gathering all customer touch points and data.Since 2003 responsible for Toyotas customer satisfaction program - Toyota has been no. 1 every year in AutoIndex since.Through this work I have worked with all marketing disciplins - in both BtC and BtB.Specialties: Campaign management, building customer dialogue programmes (CLM), eCRM, e-marketing, Direct Marketing.
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Coop Danmark
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Denmark
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Retail
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700 & Above Employee
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Direct Marketing Specialist
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Dec 1995 - Dec 1998
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Topdanmark A/S
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Denmark
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Chemical Manufacturing
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1 - 100 Employee
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Marketing consultant
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Jan 1992 - Dec 1995
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Education
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2014 - 2015
Certified Toyota & Lexus Trainer, Training development & facilitation
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2004 - 2004
Cranfield University
Toyota European Manager training program -
1986 - 1992
Copenhagen Business School
Master of Business administration
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