IT Support Technician

• Jul 2022 - Present

IT Support Technician

• Nov 2021 - Jul 2022

• Provide a high level of service in multiple different educational campuses around Essex. • Experience working with Office 365 Azure Agent, Endpoint and Administration. • Remote Desktop support with applications like TeamViewer and Remote Desktop. • Massively furthered skill in troubleshooting software and hardware mediums. • Responding to and solving issues through a ticket-based support platform (Zendesk). • Daily use of Microsoft Teams for liaising with the rest of the team to discuss and solve issues. Show less

Kickstart - Computer Support

• May 2021 - Nov 2021

After coming back to the United Kingdom and struggling to find employment, I was brought into this role via the government Kickstart scheme. I was working both under the Headteacher of the school, and the CEO and Director of B.I.S Solutions. I would assist in the daily running of the school, and on Tuesdays and Thursdays, their contracted ICT support would be on-site allowing me to assist and learn more backend and in-depth procedures. Following this role, I was brought into B.I.S Solutions as a new member of the team. Responsibilities: • Providing service to those around the school on a variety of ICT-based issues and queries. • Assistance in the installation of new education-based hardware i.e. Smartboards and Projectors. • Experience troubleshooting hardware and software used in education. • Assisting in the administration of extra-curricular activities through the summer holiday break. • Acting as an extra Teaching Assistant for every lesson that takes place in the ICT suite. • Experience working with Office 365 admin to administrate ICT accounts for the school. • Ensuring the IT Suite and Laptop Trolleys are in an organised and usable manner. Show less

Deputy Manager

• Jun 2018 - Dec 2019

• Providing service to customers and community members daily for a variety of queries. • Trusted with banking of money and payment of lottery for the store. • Handling distribution of stock deliveries to the store. • Face-to-face communication and sales experience. • Managed supervisors in absence of Senior Manager. • Providing service to customers and community members daily for a variety of queries. • Trusted with banking of money and payment of lottery for the store. • Handling distribution of stock deliveries to the store. • Face-to-face communication and sales experience. • Managed supervisors in absence of Senior Manager.