Experience

Mr Jones Watches

• United Kingdom
• Design
• 1 - 100 Employee

• Retail Manager

  • Oct 2022 - May 2023

  London, England, United Kingdom



Rodd & Gunn

• Retail
• 200 - 300 Employee

• Concessions Manager

  • Jul 2022 - Oct 2022

  London, England, United Kingdom



Cotton On Group

• Australia
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 2020 - Jan 2022

  London, England Metropolitan Area As the flagship store manager, I am responsible for the day to day working my store. included time sheets, delivery reports, budgets/targets, sorting out breaks & lun This ches, ordering in stock, morning team meetings, VM/marketing/buying meetings, payroll, holiday request yearly/monthly P&L, KPI, UPT, Conversation, training, dealing with customers, using tills, cashing up, refunds, answering customers queries, stocking clothing arms from stockroom or fitting rooms, stock taking, floor… Show more As the flagship store manager, I am responsible for the day to day working my store. included time sheets, delivery reports, budgets/targets, sorting out breaks & lun This ches, ordering in stock, morning team meetings, VM/marketing/buying meetings, payroll, holiday request yearly/monthly P&L, KPI, UPT, Conversation, training, dealing with customers, using tills, cashing up, refunds, answering customers queries, stocking clothing arms from stockroom or fitting rooms, stock taking, floor replenishment and general housekeeping. I was also put in charge by my European head office of the launch of are new apparel we are the only store in the u to carry this. As well as being part of head office/Vm creative team to help ideas for the national campaigns. Being my store is in a shopping I had to build a great relationship through monthly meetings as well as conference calls. In my present I have also need to be a multi suit manager/ area manager. Show less



Lavazza Group

• Italy
• Food and Beverage Services
• 700 & Above Employee

• Retail Area Manager

  • Jul 2018 - Mar 2020

  United Kingdom As area manager for Lavazza I oversee all stores that hold their products and their demo teams. I am responsible for over 35 stores with a 50+ staff. My day to day involves doing my teams time sheets and rotas, staff expenses and travel, delivery reports, budgets/targets, ordering in stock and new products into store, morning team meetings, dealing with each store VM/marketing/buying teams, payroll, holiday request yearly/monthly P&L, KPI, UPT, Conversation, training store teams and store staff… Show more As area manager for Lavazza I oversee all stores that hold their products and their demo teams. I am responsible for over 35 stores with a 50+ staff. My day to day involves doing my teams time sheets and rotas, staff expenses and travel, delivery reports, budgets/targets, ordering in stock and new products into store, morning team meetings, dealing with each store VM/marketing/buying teams, payroll, holiday request yearly/monthly P&L, KPI, UPT, Conversation, training store teams and store staff on all new products and events, Arranging all store promotions with store managers and floor managers. Recruitment of all staff also doing demo days in stores with teams across my area. Show less



Havaianas Store

• Brazil
• Retail
• 1 - 100 Employee

• Retail Store Manager

  • Feb 2018 - Jul 2018

  Westfield, England, United Kingdom As the flagship store manager, I was responsible for the general running of the day to day working of the store. This included time sheets, delivery reports, budgets/targets, sorting out breaks & lunches, ordering in stock, morning team meetings, vm/marketing/buying meetings, payroll, holiday request yearly/monthly P&L, KPI, UPT, Conversation, training, dealing with customers, using tills, cashing up, refunds, answering customers queries, stocking clothing arms from stockroom or fitting rooms… Show more As the flagship store manager, I was responsible for the general running of the day to day working of the store. This included time sheets, delivery reports, budgets/targets, sorting out breaks & lunches, ordering in stock, morning team meetings, vm/marketing/buying meetings, payroll, holiday request yearly/monthly P&L, KPI, UPT, Conversation, training, dealing with customers, using tills, cashing up, refunds, answering customers queries, stocking clothing arms from stockroom or fitting rooms, customer alteration, stock taking, customer service and customer queries desk, floor replenishment and general housekeeping. I was also put in charge by my European head office of the launch of are new apparel we are the only store in the u to carry this. Show less



Smiggle

• Singapore
• Retail
• 200 - 300 Employee

• Retail Store Manager

  • Jun 2017 - Feb 2018

  London, England, United Kingdom As the new store manager, I was responsible for the general running of the day to day working of the store from stock out to opening first day. This included time sheets, delivery reports, hiring of my ten safe team, budgets/targets, sorting out breaks & lunches, ordering in stock, morning team meetings, vm/marketing/buying meetings, payroll, holiday request yearly/monthly P&L, KPI, UPT, Conversation, training, dealing with customers, using tills, cashing up, refunds, answering customers… Show more As the new store manager, I was responsible for the general running of the day to day working of the store from stock out to opening first day. This included time sheets, delivery reports, hiring of my ten safe team, budgets/targets, sorting out breaks & lunches, ordering in stock, morning team meetings, vm/marketing/buying meetings, payroll, holiday request yearly/monthly P&L, KPI, UPT, Conversation, training, dealing with customers, using tills, cashing up, refunds, answering customers queries, stocking clothing arms from stockroom or fitting rooms, customer alteration, stock taking, customer service and customer Show less



Paperchase Products Ltd

• Retail Store Manager

  • Nov 2015 - May 2017

  London, England, United Kingdom As the manager I had many duties across multi sites. I was responsible for the general running of the day to day working of the store. This included time sheets, delivery reports, sorting out breaks & lunches, ordering in stock, morning team meetings, dealing with the buying & VM team, payroll, holiday request yearly/monthly P&L, KPI, UPT, Conversation, training, dealing with customers, using tills, cashing up, refunds, answering customers queries, stocking clothing arms from stockroom or… Show more As the manager I had many duties across multi sites. I was responsible for the general running of the day to day working of the store. This included time sheets, delivery reports, sorting out breaks & lunches, ordering in stock, morning team meetings, dealing with the buying & VM team, payroll, holiday request yearly/monthly P&L, KPI, UPT, Conversation, training, dealing with customers, using tills, cashing up, refunds, answering customers queries, stocking clothing arms from stockroom or fitting rooms, customer alteration, stock taking, customer service and customer queries desk, floor replenishment and general house-keeping. Show less



Tekzone Sound and Vision

• United Kingdom
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Manager/Web Sales Manager

  • Nov 2012 - Sep 2015

  London, England, United Kingdom Within Selfridges (Tekzone) I was called upon to deal with customers, refunds, answering customer queries, stock control, stock taking, customer service and customer queries desk, floor replenishment, dealing with deliveries, general housekeeping. Whilst at Selfridges I managed to work myself up within the company to the position of Deputy Supervisor. This ultimately provided me with more responsibility which I thrived on by fostering a culture of honesty and connecting the link between… Show more Within Selfridges (Tekzone) I was called upon to deal with customers, refunds, answering customer queries, stock control, stock taking, customer service and customer queries desk, floor replenishment, dealing with deliveries, general housekeeping. Whilst at Selfridges I managed to work myself up within the company to the position of Deputy Supervisor. This ultimately provided me with more responsibility which I thrived on by fostering a culture of honesty and connecting the link between customer service, associate engagement and shrink. Show less



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Merchandise Flow Supervisor

  • Apr 2012 - Nov 2012

  London, England, United Kingdom As the merch flow supervisor, I was there to reinforces customer- centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experience. Serves on sales leadership team and is responsible for total store results. To lead and assist with processing, replenishment and prioritizing merchandise there out the store and stock room. To support managers in development and execution of merchandising and sale strategies. Ensure standard… Show more As the merch flow supervisor, I was there to reinforces customer- centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experience. Serves on sales leadership team and is responsible for total store results. To lead and assist with processing, replenishment and prioritizing merchandise there out the store and stock room. To support managers in development and execution of merchandising and sale strategies. Ensure standard operating procedures are followed, including damages, tester and other compliance related items. Also to assist with store opening and closing and all deliveries. As well as to manage and resolve customer relations issues. And to create an awareness of and builds capabilities loss prevention Show less



London Overground Rail Operations Ltd (LOROL)

• United Kingdom
• Transportation/Trucking/Railroad
• 100 - 200 Employee

• Station Manager

  • Jan 2010 - Mar 2012

  Haggerston & Hoxton Railway Station London As a station manager I was there to represent a reassuring presence, providing information to customers whilst dealing with service disruptions in a proactive manner. Also I was there to protect revenue by selling travel products and monitoring the gate line in a friendly and professional manner. I was there to be responsible for the ticket machines and support customers in their use of these also empty and deal with the banking. As a customer hosts I play an important role in safety… Show more As a station manager I was there to represent a reassuring presence, providing information to customers whilst dealing with service disruptions in a proactive manner. Also I was there to protect revenue by selling travel products and monitoring the gate line in a friendly and professional manner. I was there to be responsible for the ticket machines and support customers in their use of these also empty and deal with the banking. As a customer hosts I play an important role in safety, monitoring CCTV, undertaking and recording security searches and dealing with evacuation plans as required Show less