James Brown
General Manager at Ascari Hospitality Group- Claim this Profile
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Bio
Lesley Bernardi
As the head of the events department at Montecito Restaurant, we executed over 425 events per year, alongside a very busy a la carte service. There would often be all 5 rooms running independently and simultaneously. This was no small feat for the management team. James was my go to for all event related management as his skills in client relations is seriously at another level. I have never received so many compliments from our event clients as I did when James was spearheading the event. His level of commitment to ensuring the customer experience was met is unparalleled. In addition, ALL of the staff loved James. He treated the staff with fairness, compassion and genuine kindness but also knew when to take appropriate measures in discipline. He is also exceptionally creative and logistical on the floor. A TRUE asset to any management team in up scale hospitality!
Andrew MacFarlane
I had a pleasure working closely with James over the past 3 years to elevate Air Canada’s Signature Suite experience. Shortly after the launch of the business class lounge, we knew we needed a leader to bring the fine dining experience in the Signature Suite to the next level; and James delivered. Not only were we able to create one of Canada’s top culinary experiences, the Air Canada Signature Suite has been awarded the
Lesley Bernardi
As the head of the events department at Montecito Restaurant, we executed over 425 events per year, alongside a very busy a la carte service. There would often be all 5 rooms running independently and simultaneously. This was no small feat for the management team. James was my go to for all event related management as his skills in client relations is seriously at another level. I have never received so many compliments from our event clients as I did when James was spearheading the event. His level of commitment to ensuring the customer experience was met is unparalleled. In addition, ALL of the staff loved James. He treated the staff with fairness, compassion and genuine kindness but also knew when to take appropriate measures in discipline. He is also exceptionally creative and logistical on the floor. A TRUE asset to any management team in up scale hospitality!
Andrew MacFarlane
I had a pleasure working closely with James over the past 3 years to elevate Air Canada’s Signature Suite experience. Shortly after the launch of the business class lounge, we knew we needed a leader to bring the fine dining experience in the Signature Suite to the next level; and James delivered. Not only were we able to create one of Canada’s top culinary experiences, the Air Canada Signature Suite has been awarded the
Lesley Bernardi
As the head of the events department at Montecito Restaurant, we executed over 425 events per year, alongside a very busy a la carte service. There would often be all 5 rooms running independently and simultaneously. This was no small feat for the management team. James was my go to for all event related management as his skills in client relations is seriously at another level. I have never received so many compliments from our event clients as I did when James was spearheading the event. His level of commitment to ensuring the customer experience was met is unparalleled. In addition, ALL of the staff loved James. He treated the staff with fairness, compassion and genuine kindness but also knew when to take appropriate measures in discipline. He is also exceptionally creative and logistical on the floor. A TRUE asset to any management team in up scale hospitality!
Andrew MacFarlane
I had a pleasure working closely with James over the past 3 years to elevate Air Canada’s Signature Suite experience. Shortly after the launch of the business class lounge, we knew we needed a leader to bring the fine dining experience in the Signature Suite to the next level; and James delivered. Not only were we able to create one of Canada’s top culinary experiences, the Air Canada Signature Suite has been awarded the
Lesley Bernardi
As the head of the events department at Montecito Restaurant, we executed over 425 events per year, alongside a very busy a la carte service. There would often be all 5 rooms running independently and simultaneously. This was no small feat for the management team. James was my go to for all event related management as his skills in client relations is seriously at another level. I have never received so many compliments from our event clients as I did when James was spearheading the event. His level of commitment to ensuring the customer experience was met is unparalleled. In addition, ALL of the staff loved James. He treated the staff with fairness, compassion and genuine kindness but also knew when to take appropriate measures in discipline. He is also exceptionally creative and logistical on the floor. A TRUE asset to any management team in up scale hospitality!
Andrew MacFarlane
I had a pleasure working closely with James over the past 3 years to elevate Air Canada’s Signature Suite experience. Shortly after the launch of the business class lounge, we knew we needed a leader to bring the fine dining experience in the Signature Suite to the next level; and James delivered. Not only were we able to create one of Canada’s top culinary experiences, the Air Canada Signature Suite has been awarded the
Credentials
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CannSell Ontario
CCRCJan, 2021- Sep, 2024 -
WSET Wine Course, Level 1, 2 & 3
WSET — Wine & Spirit Education TrustApr, 2004- Sep, 2024 -
High School Diploma
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Experience
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Ascari Hospitality Group
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Canada
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Hospitality
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1 - 100 Employee
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General Manager
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Nov 2022 - Present
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Air Canada
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Canada
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Airlines and Aviation
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700 & Above Employee
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General Manager, Signature Suites
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Apr 2018 - Sep 2022
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Montecito Restaurant
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Canada
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Restaurants
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1 - 100 Employee
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Director Of Service
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Jul 2017 - Apr 2018
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Oliver & Bonacini Hospitality
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Canada
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Hospitality
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400 - 500 Employee
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Restaurant Manager
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Oct 2015 - Jul 2017
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Restaurant Manager
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Jun 2015 - Oct 2015
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Restaurant Manager
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Oct 2014 - Jun 2015
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The National Golf Club of Canada
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Canada
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Hospitality
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1 - 100 Employee
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Food and Beverage Manager
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Apr 2013 - Jun 2014
• Provided leadership and support to all outlets and bar operations of the club including all related administrative and people management responsibilities. • Maintained a high level of standard for the number one golf course in Canada. • Enforced all health and safety policies along with all dining room service standards and procedures. • Adjusted payroll edits in time keeper from JONAS making sure all labour was accounted for. • Scheduled and assigned all duties to staff. • Recommended budgetary requirements for operations in order to achieve goals. • Ensured closing duties were completed as assigned. • Ordered product for clubhouse including liquor, beer and stationary products. • Controlled wine inventory of over 400 bottles and an inventory worth a half million dollars. • Ensured the needs and expectations of members and guests were always exceeded. Show less
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Coppinwood Golf Club
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Canada
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Spectator Sports
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1 - 100 Employee
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Assistant Food and Beverage Manager
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Mar 2011 - Dec 2012
• Maintained a consistent level of service and standard between all back of the house and front of the house staff. • Completed all job tasks with minimum of Coppinwood standards. • Trained and developed wait staff according to Coppinwood standards. • Worked in conjunction with the chef to create a menu and feature for numerous themed nights. • Responsible for the hiring of new staff and setting up their training paths • Maintained a strong presence at club to assist serving staff and to interact with members and their guests Show less
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Restaurant Manager
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Feb 2010 - Mar 2011
• In house HR manager responsible for looking after scheduling, hiring and creating training paths for servers.• Assumed bar manager responsibilities for monthly inventory, ordering of LCBO products, beer and wine from wine agents.• Worked with other managers and staff to maintain a high level of service according to the standard of OB.
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Server/Key Employee
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Oct 2002 - Feb 2010
• Commanded a section of approximately 20 seats ensuring prompt and efficient food and beverage service.• Ensured guest satisfaction was in accordance to the Company's standards.• Acquired an in depth knowledge of the food and beverage items presently on the menu in order to describe the ingredients used, how it was prepared, cooked and served.• Handled guest requests in a courteous manner making sure their orders were taken in an efficient and accurate manner.• Consistently achieved food and beverage sales that were above the restaurant average.• Consistently had NBs request to be seated in my section due to the relationship we developed and the service I provided to them.• Assisted management with some of their duties. Show less
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Education
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1979 - 1983
Stayner Collegiate Institute
Community
