Experience

Braviant Holdings

• United States
• Financial Services
• 1 - 100 Employee

• Operations Support Analyst

  • Oct 2018 - Present

  Greater Chicago Area ● Conduct analysis to determine root cause of escalations ● Contact and resolve customer escalations via phone and email ● Update customers information in Braviant’s CRM software ● Develop and analyze trend reports ● Coach supervisors and agents on account errors ● Develop and suggest improvements to training material



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Consultant

  • Nov 2016 - Oct 2018

  Greater Chicago Area ● Developed Integrated solutions for small businesses and consumers ● Assessed and resolved customer issues ● Managed store inventory ● Prepared end of day banking statements



Vivid Seats LLC

• Customer Service Representative

  • Aug 2016 - Oct 2016

  Greater Chicago Area ● Resolve and notate customer service calls ● Update customer records ● Process and ship customer orders



Deal Genius

• United States
• Retail
• 1 - 100 Employee

• Analyst/ Customer Service Representative

  • Feb 2014 - Jun 2016

  Greater Chicago Area • Create merchandise descriptions for the website • Research and determine pricing for product offerings • Provide professional, courteous, and friendly customer service using Salesforce • Identify and match customer needs with the appropriate service • Exhibit effective follow through and ownership in every customer interaction • Train incoming customer service representatives • Organize and format product information using excel • Upload offerings to Channel… Show more • Create merchandise descriptions for the website • Research and determine pricing for product offerings • Provide professional, courteous, and friendly customer service using Salesforce • Identify and match customer needs with the appropriate service • Exhibit effective follow through and ownership in every customer interaction • Train incoming customer service representatives • Organize and format product information using excel • Upload offerings to Channel Advisor • Conduct inventory, organize and perform quality control checks of products Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Contractor

  • Aug 2013 - Dec 2013

  Peoria, Illinois Area • Acted as team lead on confidential company research • Maintained database for sensitive information • Researched, validated and analyzed data to determine a qualitative measure • Compiled and reported results to management • Organized and designed an Info Graphic product offering