Private First Class

• Jun 2022 - Present

Guest Service Agent Supervisor

• Nov 2021 - Apr 2022

Front Office Supervisor

• Feb 2018 - Apr 2020

- Work as a supervision, handle any event which is happening, to ensure that all complain receiving is smoothly reply. Create a responsibility roster for all segments of staff in the Front Office department. Lead and train Front Desk team, supported and empowered to provide the highest quality of service at all times. - Responsibilities as a room auditor, checking and control the quality of the room, coordinate with Housekeeping Supervisor for a guarantee that the room is ready to service for all guest checks in. - Responsibilities as a Graphic designer, basic of flyer, brochure and card for Sales Department to increase sales and make the best image of the hotel. - Create the retailer system of the goods in front office department for sales data and inventory can be managed systematically with standards. Create reports and presentation to the management team - Receiving and created a reservation into PMS, answer all inquiries via phone and e-mail to make the agency and customer satisfying prior stay at the hotel. - Responsibilities as a person making various analysis reports, get the best way to resolve any problem occur. - Monitor the hotel review on online platform, to increase the guest best experience before and after stay. Ensure that they will get the satisfaction and expected to be the loyalty guest - Create the new employee Orientation Course, able to set the training procedure, course outline and measurement. - Monitor and Evaluate staff performance, decrease staff mistake and evaluate as a personal to get the best performance. - Create the Front Office official template, integrating a technology for decrease the working procedure and making staff get more time to deliver the best service to guests. Show less

Guest Service Agent

• May 2017 - Jan 2018

- Preparing check-in and check-out individual guest and group to get completely smooth experience. - Solving any problem regarding to the hotel room and minor facility - Manage the hotel shuttle transfer service schedule, inform and advise the suitable time to customer for the best way to go to the airport - Be a Cashier and report the hotel revenue statistic to accounting department - Coordinate with colleagues (Bellboy, Driver, and Airport Representative) making customer with the best experience stay. Show less

Student Trainee

• Jan 2017 - Apr 2017

- Work as a part of the customer service staff. Provide customers with the best service standards as a world best five star airline. - Meet and Assists airline selected passenger, help them get the smooth experiences when arrive the airport. - Advise airline rules, policy and regulation. To be a person who makes a professional problem solving when traveler gets any problem or question with airline procedure. - Work as a part of the customer service staff. Provide customers with the best service standards as a world best five star airline. - Meet and Assists airline selected passenger, help them get the smooth experiences when arrive the airport. - Advise airline rules, policy and regulation. To be a person who makes a professional problem solving when traveler gets any problem or question with airline procedure.

Parttime Employee

• Mar 2013 - Dec 2016

- Work on sales, helping the store manager to managing any stock of goods. - Work as a customer service, to ensure that all customers will receive the immediately solving problem when needed. - Acts as a store assistance manager when the manager is leaving. - Work on sales, helping the store manager to managing any stock of goods. - Work as a customer service, to ensure that all customers will receive the immediately solving problem when needed. - Acts as a store assistance manager when the manager is leaving.

Trainee for Register section

• Jul 2012 - Sep 2012

Worked on Civil Registration System and used computer skills to create a presentation, brochure and helping people to use the service. Worked on Civil Registration System and used computer skills to create a presentation, brochure and helping people to use the service.