Director of Community Programs

• Aug 2016 - Present

Program Director- Gateway Community Treatment: Gilead Community Services, Inc.

• Apr 2010 - May 2016

Transitioned multiple programs in the first year to meet agency objectives. Transitioned the Chester Social Rehabilitation program to a five day /week full day program serving lunch will recovery oriented wellness programming compatible with ICCD model. Transitioned the case management program to the Community Support Recovery Pathways program meeting fidelity to the DMHAS model at each of three separate fidelity reviews through close collaboration and training of the team and integration of the core values pf community integration, skill building, employment, self help, family support across all Gateway Programs. Responsible for program vision,development, oversight of day to day operations in all three programs, clinical and administrative oversight of the Outpatient Clinic, Social Rehabilitation And Community Support Program staff. Develop team leaders. Ensure compliance with treatment models, evidence based practices, DMHAS, DPH, CARF Regulations, attainment of both DMHAS and Gilead Outcome Measures.

Senior Clinician

• Oct 2008 - Apr 2010

In absence of Program Director or Program Manger, oversaw day to day operations of the clinic, ensuring tight coordination of services with other internal Gilead programs.Supported and monitored positive outcome measures and defined by licensing regulations and agency quality assurance processes. Ensured program compliance through timely and accurate reporting of data both internally and externally as needed as well as effective customer relations. Developed group treatment options a the clinic. Acted as a liaison with other Gilead Programs and external health providers to ensure that client's needs were met an HIPPA policies and procedures were followed regarding access to PHI. Provided clinical supervision of clinicians and student interns in addition to administrative supervision of support staff. Provided after hours coverage for the clinic as part of administrative rotation, in the absence of a Program Director or Assistant Director. Carried a small case load.

Assistant Director- Gateway Community Counseling

• Oct 2005 - Oct 2008

Facilitated integration of previously independently owned and operated facility into the Gilead fold after they purchased it.Oversaw day to day clinic operations, developed and streamlined clinic functioning to increase productivity and reduce deficit while ensuring compliance with DPH and CARF regulations.Worked with the finance department to improve the payor mix by increasing the number of commercially insured clients and ensuring proper authorizations in place prior to appointments.Expanded the delivery of services to the commercially insured by hiring and credentialling staff.Tightened policies and practices regarding co-pay collection.Established procedures to track insurance authorizations and services written off to United Way grant. Monitored scheduling, billable hours, productivity and appointment failure rates. Developed a a culture valuing superior customer service a well as group treatment programming.Maintained efficient work flow through the program by evaluating and standardizing procedures to improve efficiency and meet customer relations. Provided clinical as well as administrative supervision to staff as well after hours coverage for the clinic and later entire agency as part of an administrative team rotation. Carried a small individual case load. Coordinated and oversaw the intake, referral, continued care and discharge processes. Supported and monitored positive outcome measures as defined by the licensing regulations, agency quality assurance processes. Collaborated with medical staff to effectively manage and monitor the processing of prescription requests, process prior authorization requests, document lab results and manage sample medications.Ensured superior customer service to all clients. When clinic closed as a result of retaining high proportion of non commercially insured clients, closed the clinic and all acharts in compliance with DPH regulations.

Psychotherapist

• Aug 2000 - May 2011

General practice with adults and adolescents with a broad range of diagnoses, providing individual, family and couples therapy.Eclectic style influenced heavily by cognitive behavioral approaches, motivational interviewing, sensorimotor approaches, EMDR and interpersonal theory. Specialization in trauma work, particularly with sexual abuse and ritual abuse survivors, including those with DID, dissociative coping features.EAP ProviderGeriatric sub -population seen for in home counseling.