IT Help Desk Technician

• Nov 2021 - Present

Managed Service Provider in the DFW area. Technical support for around 50 clients. Type of work: -Printer troubleshooting -Workstation hardware and software troubleshooting -Cloud-based and On-Premises server troubleshooting -vmWare troubleshooting -VoIP troubleshooting -Network troubleshooting -Set up users in AD, Office 365, and with VPN. -Firewall set up and troubleshooting Effectively communicate with users on a regular basis via email, over the phone… Show more Managed Service Provider in the DFW area. Technical support for around 50 clients. Type of work: -Printer troubleshooting -Workstation hardware and software troubleshooting -Cloud-based and On-Premises server troubleshooting -vmWare troubleshooting -VoIP troubleshooting -Network troubleshooting -Set up users in AD, Office 365, and with VPN. -Firewall set up and troubleshooting Effectively communicate with users on a regular basis via email, over the phone, and in-person. Show less Managed Service Provider in the DFW area. Technical support for around 50 clients. Type of work: -Printer troubleshooting -Workstation hardware and software troubleshooting -Cloud-based and On-Premises server troubleshooting -vmWare troubleshooting -VoIP troubleshooting -Network troubleshooting -Set up users in AD, Office 365, and with VPN. -Firewall set up and troubleshooting Effectively communicate with users on a regular basis via email, over the phone… Show more Managed Service Provider in the DFW area. Technical support for around 50 clients. Type of work: -Printer troubleshooting -Workstation hardware and software troubleshooting -Cloud-based and On-Premises server troubleshooting -vmWare troubleshooting -VoIP troubleshooting -Network troubleshooting -Set up users in AD, Office 365, and with VPN. -Firewall set up and troubleshooting Effectively communicate with users on a regular basis via email, over the phone, and in-person. Show less

Technical Support Specialist Level 2

• Feb 2020 - Nov 2021

Provides support of computers and mobile equipment including but not limited to installation, configuration, troubleshooting, and repair of various PC/Mac hardware and related peripheral equipment both in person and remotely. Support and install applications within an Office 365 Environment. Diagnose/Resolve technical problems with Local Area Networks (Ethernet/WIFI). Able to work with in a Domain network and have basic working knowledge of Active Directory. Provide move/change/add… Show more Provides support of computers and mobile equipment including but not limited to installation, configuration, troubleshooting, and repair of various PC/Mac hardware and related peripheral equipment both in person and remotely. Support and install applications within an Office 365 Environment. Diagnose/Resolve technical problems with Local Area Networks (Ethernet/WIFI). Able to work with in a Domain network and have basic working knowledge of Active Directory. Provide move/change/add account support for all applications. Follows standards for all incident management processes. Support computers for the church during Sunday morning services and Wednesday evening services. Show less Provides support of computers and mobile equipment including but not limited to installation, configuration, troubleshooting, and repair of various PC/Mac hardware and related peripheral equipment both in person and remotely. Support and install applications within an Office 365 Environment. Diagnose/Resolve technical problems with Local Area Networks (Ethernet/WIFI). Able to work with in a Domain network and have basic working knowledge of Active Directory. Provide move/change/add… Show more Provides support of computers and mobile equipment including but not limited to installation, configuration, troubleshooting, and repair of various PC/Mac hardware and related peripheral equipment both in person and remotely. Support and install applications within an Office 365 Environment. Diagnose/Resolve technical problems with Local Area Networks (Ethernet/WIFI). Able to work with in a Domain network and have basic working knowledge of Active Directory. Provide move/change/add account support for all applications. Follows standards for all incident management processes. Support computers for the church during Sunday morning services and Wednesday evening services. Show less

Help Desk Technician

• Jun 2019 - Feb 2020

Live Streaming Ministry

• Jan 2013 - Feb 2020

I'm currently in charge of the Live Streaming Ministry at my church. I make sure that our Internet is functioning, the sound quality is good and the video quality is as good as I can get it to be with our setup. We have a Sony MCS-8M Video and Audio Mixing Switcher connected via SDI to a Black Magic Mini Recorder which is connected to a Mac Mini. We also have an audio mixing board connected to the Sony mixer so I can mix the live audio coming from the main audio mixing board in the sanctuary… Show more I'm currently in charge of the Live Streaming Ministry at my church. I make sure that our Internet is functioning, the sound quality is good and the video quality is as good as I can get it to be with our setup. We have a Sony MCS-8M Video and Audio Mixing Switcher connected via SDI to a Black Magic Mini Recorder which is connected to a Mac Mini. We also have an audio mixing board connected to the Sony mixer so I can mix the live audio coming from the main audio mixing board in the sanctuary. Our camera is a straight SDI feed to the Sony switcher. I do have to switch scenes for when slides need to be shown. There's no picture-in-picture setting on the Sony switcher so I had to arrange some settings to create a picture-in-picture image myself. Show less I'm currently in charge of the Live Streaming Ministry at my church. I make sure that our Internet is functioning, the sound quality is good and the video quality is as good as I can get it to be with our setup. We have a Sony MCS-8M Video and Audio Mixing Switcher connected via SDI to a Black Magic Mini Recorder which is connected to a Mac Mini. We also have an audio mixing board connected to the Sony mixer so I can mix the live audio coming from the main audio mixing board in the sanctuary… Show more I'm currently in charge of the Live Streaming Ministry at my church. I make sure that our Internet is functioning, the sound quality is good and the video quality is as good as I can get it to be with our setup. We have a Sony MCS-8M Video and Audio Mixing Switcher connected via SDI to a Black Magic Mini Recorder which is connected to a Mac Mini. We also have an audio mixing board connected to the Sony mixer so I can mix the live audio coming from the main audio mixing board in the sanctuary. Our camera is a straight SDI feed to the Sony switcher. I do have to switch scenes for when slides need to be shown. There's no picture-in-picture setting on the Sony switcher so I had to arrange some settings to create a picture-in-picture image myself. Show less

IT Support Specialist

• Mar 2015 - Jun 2019

Configure desktops, laptops and company cell phones to work with various programs including but not limited to Office 2016/365, Syteline ERP, and in-house built programs. Configure network settings on desktops and laptops along with running network cable and terminating ends on the network cables. Setting up users in Active Directory on Windows Server 2008 R2 for multiple sites on different servers (for the different companies) and also in Office 365. Troubleshooting… Show more Configure desktops, laptops and company cell phones to work with various programs including but not limited to Office 2016/365, Syteline ERP, and in-house built programs. Configure network settings on desktops and laptops along with running network cable and terminating ends on the network cables. Setting up users in Active Directory on Windows Server 2008 R2 for multiple sites on different servers (for the different companies) and also in Office 365. Troubleshooting computer desktops and laptops along with hardware replacement for each. Troubleshooting Xerox and Brother printers. Troubleshooting and managing VoIP phone system using freePBX. Show less Configure desktops, laptops and company cell phones to work with various programs including but not limited to Office 2016/365, Syteline ERP, and in-house built programs. Configure network settings on desktops and laptops along with running network cable and terminating ends on the network cables. Setting up users in Active Directory on Windows Server 2008 R2 for multiple sites on different servers (for the different companies) and also in Office 365. Troubleshooting… Show more Configure desktops, laptops and company cell phones to work with various programs including but not limited to Office 2016/365, Syteline ERP, and in-house built programs. Configure network settings on desktops and laptops along with running network cable and terminating ends on the network cables. Setting up users in Active Directory on Windows Server 2008 R2 for multiple sites on different servers (for the different companies) and also in Office 365. Troubleshooting computer desktops and laptops along with hardware replacement for each. Troubleshooting Xerox and Brother printers. Troubleshooting and managing VoIP phone system using freePBX. Show less

Phone Repair Tech/Inventory Control Specialist

• Oct 2012 - Mar 2015

I troubleshot any questions customers may have concerning their phone. I did phone repair and inventory control for a little over two years. I was in charge of ordering items that the store needed to sell and made sure items stayed in stock that were being sold more often. I also had to order phones based on how often they were sold and the sales/promotions that were going on. I troubleshot any questions customers may have concerning their phone. I did phone repair and inventory control for a little over two years. I was in charge of ordering items that the store needed to sell and made sure items stayed in stock that were being sold more often. I also had to order phones based on how often they were sold and the sales/promotions that were going on.