Jacob Cougler
Technical Support Specialist at Frazer Computing LLC- Claim this Profile
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Bio
Credentials
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NHA-Certified Phlebotomy Technician (NHA-CPT)
National Healthcareer Association (NHA)Dec, 2016- Sep, 2024
Experience
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Frazer Computing LLC
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United States
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Software Development
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1 - 100 Employee
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Technical Support Specialist
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Feb 2017 - Present
I provide excellent customer support with the Frazer software, as well as its integration with customer computers, printers and accounting software. I add value to the customer service experience by providing troubleshooting and networking expertise. I am familiar with standard accounting practices and assist customers with the proper inputting of debits and credits into the Frazer software to ensure accurate bookkeeping practices. I assist customers with achieving and maintaining state and federal regulations compliance, and I assist with the training and education of new employees on the Frazer product. Show less
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SeaComm
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United States
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Financial Services
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1 - 100 Employee
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Bank Teller
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Oct 2016 - Feb 2017
Responsibilities included performing financial transactions and providing customer service to credit union members. I was responsible for adherence to federal regulations, maintaining a balanced cash drawer and reconciling all transactions at close of business. Responsibilities included performing financial transactions and providing customer service to credit union members. I was responsible for adherence to federal regulations, maintaining a balanced cash drawer and reconciling all transactions at close of business.
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Lisbon Medical Group
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United States
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Medical Practices
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File Clerk
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Jan 2015 - Jun 2016
Responsibilities included cataloging, organizing and uploading medical records and transferring to an online database. I was responsible for the proper filing and maintenance of all paper records. The position required extensive use of office equipment including computers, fax machines, scanners and the Microsoft Office Suite. Familiarity with medical terminology and the ability to work well in a fast-paced environment were strong attributes of mine that were appreciated in this setting. Responsibilities included cataloging, organizing and uploading medical records and transferring to an online database. I was responsible for the proper filing and maintenance of all paper records. The position required extensive use of office equipment including computers, fax machines, scanners and the Microsoft Office Suite. Familiarity with medical terminology and the ability to work well in a fast-paced environment were strong attributes of mine that were appreciated in this setting.
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The New York State Zoo at Thompson Park
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Educational Internship
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Jun 2015 - Jul 2015
I was responsible for the feeding and healthcare of a small collection of educational animals both common and endangered. I also assisted in the leading, planning and instruction of educational outreach programs of all age groups. I was responsible for the feeding and healthcare of a small collection of educational animals both common and endangered. I also assisted in the leading, planning and instruction of educational outreach programs of all age groups.
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Education
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2023 - 2023
LeadVenture
Emerging Leaders Training Program Certification, Leadership -
2016 - 2016
St. Lawrence-Lewis BOCES Adult & Continuing Education
Phlebotomy Technician NHA Certification #M4X7N7C8, Phlebotomy Technician -
2010 - 2014
State University of New York College at Potsdam
Bachelor of Science - BS, Biology/Biological Sciences, General
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