Experience

10 Federal

• United States
• Real Estate
• 1 - 100 Employee

• Vice President Operations

  • Apr 2023 - Present

• Regional Director

  • Aug 2022 - Apr 2023

• District Manager

  • Jun 2022 - Aug 2022

  Currently, I am working as a Senior District Manager at 10 Federal, I lead the full scope of operations, business, and project management for 25 storage facilities in Virginia, North Carolina, and South Carolina. I deliver hands-on leadership to cross-functional teams to promote professional development and build a culture of performance excellence. I formulate operations strategies in alignment with business objectives to drive maximum efficiency.



Public Storage

• Real Estate
• 700 & Above Employee

• District Manager

  • Jan 2019 - Jun 2022

  While working as a District Manager at Public Storage, I planned and executed seven key property remodel projects within a duration of six months while ensuring the completion of deliverables within strict time and budget constraints. I evaluated and secured potential business opportunities by performing comprehensive market research to penetrate new market segments. I established professional working relationships with customers and employees by understanding and addressing individual needs and concerns. Highlights of accomplishments in this role include: • I achieved $20M annual revenue by enhancing the countrywide customer base with over 13K customers through managing operations of 14 sites, including performance management, quality assurance, and compliance. • I ranked Tier-I in Q2 and Q3 of 2021 through consistent metric performance. • I accelerated market revenue by $2M within the first year of employment through strategic business development, quality improvement, talent management, and operational leadership. • I was acknowledged as a facilitator for the weekly operational meetings (hosting multiple topics across the region) with an entire team of district managers, senior district managers, and regional VP. • I played an instrumental role in transformation during the acquisition of EZ Storage in Maryland while voluntarily influencing nine different properties for migration to corporate standards and procedures Show less



Daland Corporation

• United States
• Real Estate

• District Manager

  • Sep 2006 - Jan 2019

  Throughout my career as a District Manager at Daland Corporation, I managed multiple restaurants and bakeries while leading seven general managers, 20 assistant managers, and 100+ indirect reports. I oversaw the full scope of people management, including recruitment, training, retention, and promotion of thousands of employees over my thirteen-year tenure. I headed the coaching and development of new district managers to improve the strategic decision-making capabilities of the business. I mitigated potential risks/complex business challenges by identifying and delivering results-driven solutions while ensuring regular engagement with key stakeholders. Highlights of accomplishments in this role include: • I earned multiple promotions and recognitions for a successful tenure in operations management, new site development and launch, business growth, team leadership, and sales planning. • I added 11 restaurants in Maryland and Virginia by turning three low-performing restaurants into profitable locations within the Pizza Hut market by recruiting potential talent and implementing highly effective business model initiatives. • I drove business expansion by developing a new multiunit market for Panera Bread franchise and directing all aspects of eight new restaurant openings while overseeing site construction and hiring new highly experienced staff. • I generated the highest store sales throughout the nation within the first year of business by opening a new Sonic franchise in Northern Wisconsin. • I achieved a multimillion-dollar profit for a company by leading the entire process from acquisition to sale of a successful franchise. • I grew the largest-ever sales and net income across the entire corporation by managing the highest volume restaurant in the entire Pizza Hut chain. • I increased profit by 7% in 2018 through developing, analyzing, and managing budgets for 11 properties. Show less



Champs Sports

• Retail

• District Sales Manager

  • Jul 2002 - Aug 2006

  While serving as a District Manager at Champs Sports, I directed all aspects of operations management for the largest region and district with 18 locations and over $40M of year-over-year sales in California and Nevada. Headed strategic corporate planning and execution while partnering with multiple buyers and planners. I mentored cross-functional teams, evaluated employees’ performance, and created personal development opportunities to improve productivity. I revitalized operational processes by monitoring ongoing progress, identifying areas of improvement, and delivering change management initiatives. Highlights of accomplishments in this role include: • I achieved $667K sales growth (highest ever) by developing new customer service standards and coordinating training program development (latterly implemented across the corporation). • I maximized optimum efficiency in Footlocker Inc. vs all corporate stores in same-store mall locations (since the most fundamental measure of same-store operations). • I maintained the lowest turnover rate throughout the company by improving employee engagement and strengthening relationships through development and promotion. • I minimized product loss by over 2% in multiple sites in the highest shrink area in the company by staying up-to-date with new procedures, performing root cause analysis, and delivering corrective action plans. • I improved customer experience and ensured repeat business by investigating and resolving customers’ complaints/issues with professionalism. Show less