Project Manager and Scrum Master

• Nov 2018 - Present

Project Manager and Scrum Master for ServiceNow Integrations and Implementations using SAFe methodology - ServiceNow ITSM implementation and integration projects for various ITSM processes and integration with various softwares - Management of team's backlog - Governance of the various Agile ceremonies - Management of internal and external stakeholders - Removing blockers to ensure continuous delivery - Constant cycle of customer requirement gathering and refinement - Communication as a key element for a successful project execution - Project billing and finances - Delivery of the project based on the project planned time, budget and scope for waterfall projects

Account Engagement Lead - Program and Project manager (T&T)

• Apr 2016 - Nov 2018

Lead, coordinate and manage the implementation of the functions of Account Business Management in new, renewal or large add-on outsourcing deals.- Customer relationship management - f2f meetings- Project and Program Management in Transition and transformation projects- Determine and evaluate the gaps between customer expectations, signed contract and ABO (Account business office) storyboard- Confirmation, documentation and sign-off of change requirements- Creation, review and approval of ABO program transition and transformation plans- Alignment of transition and transformation plans- Management of internal and external stakeholders- Management of project teams including both internal and external resources- Delivery of the project based on the project planned time, budget and scope- Implementing strong project management process ensuring all projects within the ABO transition and transformation team scope follow them.

Request Fulfilment / Service Catalogue Process Owner

• Sep 2014 - Apr 2016

Configuration Manager

• Apr 2010 - Oct 2014

Resource Coordinator

• Jul 2007 - Apr 2010