Experience

Aditinet UK

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Aditinet Associate

  • Jan 2019 - Present

  Feb 2019- Present Consultancy Symantec DLP 14.6/15.1/15.5 Consultancy – AditinetProviding consultancy for Symantec DLP 14.6/15.1/15.5, engaging on the following activities:Assessment and health check of DLP policies and configuration.Workshop for DLPIntroduce best practices for Symantec Data Loss Protection 14.6/15.1/15.5Transfer knowledge on Network Monitor, Network Prevent for Email, Endpoint, Network Discover/Cloud Storage Discover best HIPAA, GDPR, and PCI DSS practice.Create/Review New Policies: Response Rules, Data Identifiers, User Groups, Sender/Recipient Patterns.Create/Review Data Profiles: Exact Data, Indexed Documents, Vector Machine Learning and Machine Learning.Create/Review Discover Scanning: Discover Targets, Scan History, Content Root Enumeration and Discover Servers and DetectorsConduct DLP Upgrades from the Symantec recommended upgrade routesTest in UAT (User Acceptance Testing) Environment, carry out System Testing, Assess Policies, then Integrate Testing and Finally Policy deployment.Ensure that Client is using good practices to manage and administer their solution.Create Policy Templates catered to the Client Setup response rules to intercept malicious emails, Client data, encrypted data, on DLP network monitor for WEB SMTP.

• Aditinet Associate

  • Nov 2018 - Dec 2018

  providing consultancy for Symantec Endpoint Protection (“SEP”) v14.x, engaging on the following activities:Assessment and health check of SEP policies and configuration.Workshop for SEPIntroduce best practices for endpoint security on Symantec Endpoint Manager 14.xTransfer knowledge on firewall/IPS policy creation best practice.Create New Policies for unused server management features i.e. Proactive Threat Protection and Network and Host Exploit Mitigation which includes Application and Device Control, SONAR, Intrusion Prevention and Firewall.Test in UAT (User Acceptance Testing) Environment, carry out System Testing, Assess Policies, then Integrate Testing and Finally Policy deployment.Ensure that Client is using good practices to manage and administer their solution.Create Policy Templates for different types of servers i.e. Microsoft DNS (Domain Name Controllers), File servers, Microsoft Exchange 2013 servers, SQL servers, Print Servers, DHCP Servers and COSTX Servers.Setup response rules to intercept malicious emails, on DLP network monitor for WEB SMTP



Computacenter PLC

• Cyber Defence Center Analyst

  • Nov 2016 - Aug 2018

  Working in a 24x7 Security Operation Center (SOC) Perform ongoing monitoring and threat analysis. Supporting multiple customer environments concurrentlyRespond to system generated alerts, analyse logs and traffic patternsProvide analysis and trending of security log data from a large number of monitoring pointsGenerate customer facing daily, weekly and monthly security reportsIntegrate and share information with other analysts and other teamsResearch security trends, new methods and techniques used in unauthorized access of data in order to preemptively eliminate the possibility of system breach.Other duties as assignedTools used:Security Information and Event Management (SIEM), Symantec MSS (Managed Security Services), Tenable, Service Now, BMC Remedy IT Service Management, Flexera Software Vulnerability Manager, Splunk!, Wireshark, Metasploit, Radar Services, McAfee ePO & Move Antivirus.

• Operations Support Analyst

  • Apr 2010 - Oct 2016

  Support multiple notable Corporate Clients in Manufacture, Logistics, Finance and Retail such as Schroders, Threadneedle, Unison, Unipart, NFUM Mutual and Rolls Royce.Gained experience on OS: AS400, MAINFRAME, WINDOWS and UNIX, shell scripting, vi editor.Windows 2k12/2k8/7/xp/2k3/2k.Schedulers: Control-M, Autosys, Tidal, Jobtrac and Maestro.Logging and resolving incidents in: BMC Remedy, ITSM and Service Now.Backup systems: HP Dataprotector, BRMS, Netbackup and Symantec Backup Exec.Event monitoring: BMC Portal and Halcyon.Security: Perform ongoing monitoring and threat analysis, Security Information and Event Management (SIEM), Symantec MSS (Managed Security Services), Splunk!Call and incident Management Batch Management Event Monitoring and Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customer and Computacenter Security Policies



University Hospitals of Leicester NHS Trust

• United Kingdom
• Medical Practices
• 700 & Above Employee

• IT Support Engineer

  • Aug 2009 - Mar 2010

  Support 12000 users for NHS Trust across 3 sites in the UK using Dameware remote Desktop Software to diagnose and resolve User problems on windows 2k8/7/xp/2k3/2k. Set/Troubleshoot printers, install software, image pc’s/laptops/Tablet PC’s. Set up Shares, McAfee Endpoint Encryption Software Reset Tokens, User Management, Active Directory, SCOM Tool, referring calls to third line support. Support Clinical Applications: Hiss, Patient Centre, Clinical Workstation, PACS, IMPAX, and ECRIS.



Concordia Electric Wire & Cable, Long Eaton, England

• IT Support & SAP Administration

  • Aug 2007 - Jul 2009

  IT Support: Windows XP/2K3, Active Directory, printers. Upgrade Hardware, Microsoft Office Applications (MS Word, Excel, Access, PowerPoint and Outlook), Install new computers and setting up with data and favourites transfer. SAP Administration; Checking, confirming and printing orders, preparing paperwork for deliveries, amending delivery lists according to stock, post goods issuing, filling paperwork, answering delivery queries. IT Support: Windows XP/2K3, Active Directory, printers. Upgrade Hardware, Microsoft Office Applications (MS Word, Excel, Access, PowerPoint and Outlook), Install new computers and setting up with data and favourites transfer. SAP Administration; Checking, confirming and printing orders, preparing paperwork for deliveries, amending delivery lists according to stock, post goods issuing, filling paperwork, answering delivery queries.



BT Ignite, Sheffield, England

• Helpdesk Support Analyst

  • Jul 2000 - Jul 2007

  Provide support to 24 * 7 internet data centre facilities around the UK. Supporting Sun Solaris Unix and Windows 2003 servers and Netbackup system on both platforms. System Administration on Sun Enterprise Servers including TCP/IP, NFS, DiskSuite, Jumpstart, Scripting, security and performance monitoring, Veritas software (Volume Manager, FileSystem, Cluster Server, NetBackup) Provide support to over 2500 external clients, including prominent blue chip companies. Worked under strict Service Level Agreements (SLAs) in an ITIL environment for internet hosted customers trying to meet 99% uptime. Used Omnibus to capture alerts and potential problems logged into Clarify Efrontoffice10 for fault management. Train new staff in Sheffield. In this highly pressurised environment I have successfully demonstrated good analytical and problem management team playing skills.


British Telecom, Birmingham, England
• IT Support Analyst

  • Oct 1999 - Jun 2000


North Warwickshire NHS Trust, Nuneaton, England

• IT Support Analyst

  • Jan 1999 - Sep 1999

  Employed as a 2nd line support consultant Installing/Supporting BG Desktop Custom Built Windows for workgroups 3.11, Novell Netware 3.12 and Intranetware 4.11, Compaq Insight Manager, Arcserve 6.1, TCP/IP configuration and maintenance. Lotus Smartsuite 97 & Lotus Notes 4.5, ALL-IN-ONE (Email system on VMS). Employed as a 2nd line support consultant Installing/Supporting BG Desktop Custom Built Windows for workgroups 3.11, Novell Netware 3.12 and Intranetware 4.11, Compaq Insight Manager, Arcserve 6.1, TCP/IP configuration and maintenance. Lotus Smartsuite 97 & Lotus Notes 4.5, ALL-IN-ONE (Email system on VMS).



British Gas Transco, Solihull, England

• IT Support Analyst

  • Jul 1998 - Dec 1998

  Employed as a 2nd line support consultant Installing/Supporting BG Desktop Custom Built Windows for workgroups 3.11, Novell Netware 3.12 and Intranetware 4.11, Compaq Insight Manager, Arcserve 6.1, TCP/IP configuration and maintenance. Lotus Smartsuite 97 & Lotus Notes 4.5, ALL-IN-ONE (Email system on VMS). Employed as a 2nd line support consultant Installing/Supporting BG Desktop Custom Built Windows for workgroups 3.11, Novell Netware 3.12 and Intranetware 4.11, Compaq Insight Manager, Arcserve 6.1, TCP/IP configuration and maintenance. Lotus Smartsuite 97 & Lotus Notes 4.5, ALL-IN-ONE (Email system on VMS).

• IT Support Analyst

  • Jul 1997 - Jul 1998

  Employed as an IT Consultant to provide 2nd & 3rdLine technical support and Roll-out desktop machines based on Windows NT 4.0 Workstation. I was responsible for the roll-out of Novell Intranetware 4.11 file servers and Internet Information Servers on NT 4.0 into specific sites. I built NT 4.0 Server with Internet Information Server and Supported the following products: Novell Intranetware 4.11, NT 4.0 Server & Workstation, IIS 3.0, MS Exchange 5.5, Outlook 97, Compaq Insight Manager, MS Office 97, Lotus Notes, Arcserve 6.1, Symantec PC Anywhere 8.0.



British Gas Transco, Hinckley, England

• IT Support Analyst

  • Jan 1997 - Jun 1997

  Ensure that the Emergency Bureau Hardware/Software is running smoothly, Novell Administration, Supporting Bureau Clerks with Applications running under Windows for Workgroups/Windows 95 (Work Management System(WMS) Job Issuing System(JIS)), Supporting Administration Staff with Applications (Lotus SmartSuite, MS Office Pro 4.3/95.,WMS, JIS), Supporting QMIS3 Management Information System running on UNIX, Supporting Voice Logging System running under Windows NT, Supporting all Telecomms Equipment, Understanding the nature of the faults, logging the fault on the database, prioritising the calls accordingly, following up the calls, explaining the faults in technical and non technical terms, producing reports for the department, High involvement with Professionals, Communicating at all levels.



Siemens Nixdorf, Hinckley, England

• IT Support Analyst

  • Jan 1996 - Dec 1996

  Installing Networks (Hardware + Software + antivirus + Creating Users), Supporting Windows NT Servers + Workstations, Supporting Novell Netware 3.11/3.12/4.1, Commissioning RAID Systems, Providing support to all levels, Setting SCO UNIX Servers, Setting EPOS Systems. Installing Networks (Hardware + Software + antivirus + Creating Users), Supporting Windows NT Servers + Workstations, Supporting Novell Netware 3.11/3.12/4.1, Commissioning RAID Systems, Providing support to all levels, Setting SCO UNIX Servers, Setting EPOS Systems.



Technolog DS Ltd, Leicester, England

• IT Support Analyst

  • Jan 1993 - Dec 1995

  Windows NT/95/3.11/Novell 3.12, Managing Database (MS Access with VB Front end), Assembling PC's, Supporting Hardware/Software, Installing Networks(Cabling + Hardware + Software + antivirus + maintaining), Providing Helpline to Customers, Provide Support to other technical areas. Windows NT/95/3.11/Novell 3.12, Managing Database (MS Access with VB Front end), Assembling PC's, Supporting Hardware/Software, Installing Networks(Cabling + Hardware + Software + antivirus + maintaining), Providing Helpline to Customers, Provide Support to other technical areas.