Bilingual COVID-19 Contact Tracer and Monitor

• Aug 2020 - Present

Working on behalf of the Tennessee Department of Health to help stop the spread of COVID-19 and keep the community safe and healthy. My responsibilities include: *interviewing cases to gather information about themselves, their illness, and their close contacts in order to help stop disease transmission *monitoring cases and contacts on a daily basis to verify the presence or absence of symptoms and to ensure compliance with quarantine or isolation requirements *interpreting and translating calls in order to deliver lab results and other information to Spanish-speaking individuals *providing official public health updates and resources to concerned citizens regarding developments in the battle against COVID-19 Show less

Freelancer

• Aug 2019 - Present

Freelancer

• Aug 2019 - Present

Professional Organizer

• Aug 2019 - Mar 2020

Residential organization services. Forced to social distance due to Coronavirus. Residential organization services. Forced to social distance due to Coronavirus.

Service Desk Associate

• Dec 2017 - Oct 2019

Administrative Assistant

• Jan 2017 - Aug 2018

 Auditing of I-9 Employment Eligibility Verification forms to ensure compliance in hiring  Preparation of new hire materials and offer letters  Creation of spreadsheets to track employment authorizations and I-9 deficiencies  Communication with field offices to provide assistance in completion of I-9’s  Translation of documents, phone calls and recordings from Spanish to English  Auditing of I-9 Employment Eligibility Verification forms to ensure compliance in hiring  Preparation of new hire materials and offer letters  Creation of spreadsheets to track employment authorizations and I-9 deficiencies  Communication with field offices to provide assistance in completion of I-9’s  Translation of documents, phone calls and recordings from Spanish to English

Private Tutor / Proprietor

• Aug 2013 - May 2017

Proprietary Business Provided in-home tutoring services to students in all subject matters Designed and created my own marketing materials and campaigns Proprietary Business Provided in-home tutoring services to students in all subject matters Designed and created my own marketing materials and campaigns

Business Office Manager / Tax Professional / Client Service Leader

• Jan 2008 - Apr 2017

 Managed the day to day operations of retail tax preparation office  Supervised a team of 15 tax professionals and receptionists  Developed and implemented innovative district- level marketing materials  Achieved 100% client satisfaction ratings throughout season  Maintained above-district average metrics in product attach rates throughout season  Provided staffing and resource management aligned to operational goals  Coached associates in best practices in order to achieve revenue growth  Wrote tax returns and assisted non-English speakers with ITIN applications  Performed general clerical work and provided customer service  Supported staff functions by assisting office manager and co-workers  Audited tax returns and bank documents for compliance Show less

Independent Sales Representative

• Dec 2009 - May 2014

Classroom Teacher

• Aug 1995 - May 2014

 Taught English to public school students  Graduated 1st and only bilingual group from Llorens Torres Housing Project  Served as liaison to San Juan Rotary Club service organization  Served on School Council and as Financial Officer  Designed and implemented Kids in K.O.N.T.A.C.T. Immersion Project  Taught English to public school students  Graduated 1st and only bilingual group from Llorens Torres Housing Project  Served as liaison to San Juan Rotary Club service organization  Served on School Council and as Financial Officer  Designed and implemented Kids in K.O.N.T.A.C.T. Immersion Project

Translator / Writer / Proprietor

• 2008 - 2011

Proprietary Business Commercial / Industrial / Technical / Professional writing and translating services in English. Services include desktop publishing, research, editing and proofreading for business and academia. Proprietary Business Commercial / Industrial / Technical / Professional writing and translating services in English. Services include desktop publishing, research, editing and proofreading for business and academia.

Reservations Sales Agent

• Oct 1987 - May 1995

 Secured telephone reservations sales at inbound call-center  Provided outstanding customer service to traveling public  Chaired Quality of Work Life employee advocacy program  Revived departmental newsletter – AARound and AABout  Organized Latin American Festival to inaugurate new travel routes  Coordinated team-effort creation and delivery of holiday banner to USO  Secured telephone reservations sales at inbound call-center  Provided outstanding customer service to traveling public  Chaired Quality of Work Life employee advocacy program  Revived departmental newsletter – AARound and AABout  Organized Latin American Festival to inaugurate new travel routes  Coordinated team-effort creation and delivery of holiday banner to USO

Private Tutor / Proprietor

• Jun 1991 - May 1994

Proprietary Business Provided small group lessons to students in grades K-12 Designed my own marketing materials Developed proprietary curriculum and teaching materials Proprietary Business Provided small group lessons to students in grades K-12 Designed my own marketing materials Developed proprietary curriculum and teaching materials

Sales Supervisor

• Jul 1986 - Apr 1987

Supervised staff of 12 administrative personnel and delivery drivers Doubled sales in first 30 days of employment by adjusting delivery routes and schedules Developed 3 key wholesale accounts Negotiated 2 distribution franchises Supervised staff of 12 administrative personnel and delivery drivers Doubled sales in first 30 days of employment by adjusting delivery routes and schedules Developed 3 key wholesale accounts Negotiated 2 distribution franchises

Marketing Representative

• Oct 1985 - Jul 1986

Sold 1st group contract for start-up Designed and developed sales materials Sold 1st group contract for start-up Designed and developed sales materials