Experience

PayrollPivot

• Software Development
• 1 - 100 Employee

• Payroll Specialist

  • Jan 2021 - Present

  ●Processes weekly and bi-weekly payrolls for approximately 1400 employees across multiple pay groups in multiple provinces ● Compiles and calculates all ad hoc changes for each pay run. ● Audits and validates all payroll entries to ensure accuracy and correctness before payroll transmission. ● Partners with the payroll provider to ensure timely tax reporting to CRA and Revenue Quebec Reconciles all payroll accounts to the appropriate GLs and prepares all relevant month-end reports. ● Completes all third-party remittances within required timelines; pension remittances, workers compensation, family support and garnishment. ● Manages year end reconciliations and adjustments to ensure accurate year end reporting and tax form production. ● Monitors the payroll inbox and attends to all queries and questions from employees, internal departments, and external parties in a timely manner. ● Responsible for managing enrollment, terminations, updates and reconciliations for the company-wide benefit and retirement programs; Group health, RRSP, RPP, Group Life Insurance ● Generates and distributes all relevant payroll reports to support internal and external audits. Show less



Startek

• China
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Engagement Specialist

  • Jun 2020 - Nov 2020

  1. Efficiently managed a high volume of employee tickets, addressing queries and issues in a timely manner to ensure customer satisfaction. 2. Utilized ticketing software to log, track, and prioritize customer inquiries, ensuring all tickets are resolved within established service level agreements. 3. Collaborated with HR, Finance and Payroll team to obtain necessary information and resources for prompt query resolution. 4. Demonstrated strong problem-solving skills, identifying root causes of issues and providing comprehensive solutions to customers. 5. Maintained detailed records of interactions and resolutions, enabling comprehensive reporting and analysis for continuous improvement. 6. Proactively identified trends in employee queries and escalated potential systemic issues to management for swift resolution. Show less



Arkansas State University

• Higher Education
• 700 & Above Employee

• Client Service Representative

  • Jan 2018 - Mar 2020

  1. Acted as the primary point of contact for assigned clients, addressing inquiries and providing personalized support. 2. Built and maintained strong client relationships through proactive communication and regular follow-ups. 3. Collaborated with clients to understand their needs and goals, offering tailored solutions to meet their requirements. 4. Resolved client issues and concerns promptly, ensuring a high level of customer satisfaction. 5. Assisted in the onboarding process of new clients, providing product demonstrations and training sessions. 6. Prepared and presented reports on client performance and satisfaction to the management team Show less



ALTEKA

• Switzerland
• Business Consulting and Services

• Customer Service Representative

  • Jan 2015 - Aug 2017

  1. Assisted customers over the phone, and via email, resolving inquiries, and providing product information. 2. Managed a high-volume of incoming calls and effectively addressed customer issues, ensuring a positive resolution. 3. Utilized CRM software to record customer interactions, manage cases, and track inquiries to completion. 4. Achieved 30% improvement in customer feedback by demonstrating professional etiquette and manners when interfacing with customers 5. Demonstrated empathy and patience in handling customer complaints, turning negative experiences i. into positive outcomes. 6. Collaborated with cross-functional teams to ensure prompt resolution of complex issues and escalations. 7. Conducted customer follow-ups to ensure satisfaction, build relationships, and gather feedback for process improvement. Show less