Experience

Wellington Electricity

• New Zealand
• Oil and Gas
• 1 - 100 Employee

• Customer Service Manager

  • Feb 2016 - Present

  Champion for customer experience across the business, including service providers. Management of the Connections, Contact Centre, Resolutions, Communications (including digital platforms) and Stakeholder Management functions. Champion for customer experience across the business, including service providers. Management of the Connections, Contact Centre, Resolutions, Communications (including digital platforms) and Stakeholder Management functions.



Meridian Energy

• New Zealand
• Utilities
• 500 - 600 Employee

• • Aug 2015 - Sep 2015

  Implementing initial recommendations from a project to focus on how to embed and improve a key strategic company relationship.

• • Apr 2014 - Aug 2015

  Accountable for Sales & Marketing performance support, including Process Improvement, Sales Capability, Incentive scheme management, performance reporting, Third Partner Channels, Business Partnerships and management of internal Small Business and Residential sales channels.

• • Aug 2009 - Apr 2014

  Sales, Retention and Margin accountability for Residential and Small Business segments. Additional oversight of Partnership portfolio.



ANZ

• Australia
• Banking
• 700 & Above Employee

• Head of Inbound Contact Centres

  • May 2007 - Feb 2009

  National role accountable for delivering service, sales and customer satisfaction targets for Retail customers through the Auckland and Wellington Inbound Contact Centres – totaling 220FTE (approx 250 people). National role accountable for delivering service, sales and customer satisfaction targets for Retail customers through the Auckland and Wellington Inbound Contact Centres – totaling 220FTE (approx 250 people).



Vodafone New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• • Dec 2006 - Apr 2007

  Part of Vodafone New Zealand

• • Apr 2006 - Nov 2006

  Secondment position

• • Jul 2004 - Apr 2006

  Campaign Management and Project Deployment



SIMplus

• Indonesia
• Software Development
• 1 - 100 Employee

• Customer Support Manager

  • Aug 2003 - Apr 2004

  Contract roles as Customer Support Manager and Business Analyst: Finance Contract roles as Customer Support Manager and Business Analyst: Finance



Energy Australia

• Australia
• Wellness and Fitness Services

• State Sales Manager: Mass Market

  • Oct 2002 - Aug 2003

  Accountable for achieving sales, load and margin targets for the NSW mass market market. Accountable for achieving sales, load and margin targets for the NSW mass market market.



Singtel Optus

• Australia
• Telecommunications
• 1 - 100 Employee

• • Oct 2000 - Oct 2002

  Accountable for developing sales and campaign strategy to meet revenue and margin targets for the Contact Centre and Field Sales channels within the Consumer & Multimedia division.

• • Nov 1998 - Oct 2000

  Accountable for delivering customer sales and retention targets for mobile and fixed wire (broadband, telephony) products for consumer and SME markets through the Contact Centre channels.



BellSouth New Zealand

• Various Roles

  • Aug 1994 - Sep 1998

  Business Systems Support Manager Direct Marketing Campaign Manager Telemarketing Sales Representative Business Systems Support Manager Direct Marketing Campaign Manager Telemarketing Sales Representative



The doughty Group

• Marketing Assistant

  • Jun 1993 - Aug 1994

  Advertising, desktop publishing, technical and candidate profiling support. Advertising, desktop publishing, technical and candidate profiling support.