Experience

PC Solutions
• United States
• Computer and Network Security
• 1 - 100 Employee
• Remote Desktop Support Engineer

  • Nov 2021 - Present


Aruns Computer System

• Desktop Support Engineer

  • Aug 2016 - Nov 2021

  • Provided technical support in person and remotely, to troubleshoot and fix user-end problems. • Address user tickets regarding hardware, software and networking • Provided support for Hardware, Software & Operating System, Installation, Configuration • Provide support for Antivirus, Patches and Mail Configuration • Upgrade HP, Lenovo, Dell, Acer etc. desktop/laptop hardware, ram, hard drive (SSD) • Troubleshoot HP, Lenovo, Dell, Acer etc laptop/desktop software and hardware issues, replacement of motherboard, screen etc. • Perform Imaging/build of Windows 7, 10 OS (desktop, laptop) for new workstations • Provide support and End-user Training on all newly deployed Windows/Mac workstations. • Office 365 installation , Windows Server installation • Provided Support for IT Equipment’s (POS (Point of Sale), Desktop, Laptop, Switches, INK & LJ Printers etc. • Implementing file backups, and configuring systems and applications. • Install configure Cisco Switches/Access Point. • Install Configure and troubleshoot Network Printer. • Maintenance of complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved • Organize and file documentation pertaining to warranties and instructional guides for computer hardware • Handling issue related to Active Directory Domain Services, DNS & DHCP ,Group Policy and Registry Editor Show less



RR Bawa DAV. College for Girls Batala

• India
• Higher Education
• 1 - 100 Employee

• Assistant Professor(Computer Science / IT)

  • Jul 2016 - Jul 2019

  • Experience of teaching (Computer Science and Information Technology) in the College. • Effective Knowledge in Computer Science: Data Comm. & Computer Networks , Software Engineering, Project Management, Microsoft and Linux Operating Systems, Computer Graphics, Cybersecurity , Programming Languages, Data Structures , Analysis & Design of Algorithms , Operational Research , Artificial Intelligence (AI), Oracle Database , SQL , Artificial Neural Networks • Participated in departmental and faculty seminars aimed at sharing research outcomes and building interdisciplinary collaboration within and outside the department • Contribute to the development, planning, and implementation of a high-quality curriculum • Avid learner, able to acquire and apply extensive new technologies and techniques in creative problem solving situations Teaches: •Theory of Computation • Computer Graphics • Linux Operating System • Web Development • Database Management System • Networking & Security • Advanced Object-Oriented Programming • Cyber security (Wireless Network Security) Show less



Educomp Solutions Ltd

• India
• E-learning
• 700 & Above Employee

• Smart Class Coordinator

  • Jul 2014 - Jul 2016

  •To conduct refresher training for the school teachers related to the use of hardware and software components of smart class. •To ensure that all the hardware and software provided by company in the school are working properly. •To update the school server with all new content and software features • Installation and configuration of Windows Server. •To conduct refresher training for the school teachers related to the use of hardware and software components of smart class. •To ensure that all the hardware and software provided by company in the school are working properly. •To update the school server with all new content and software features • Installation and configuration of Windows Server.