Experience

Primend

• Estonia
• IT Services and IT Consulting
• 1 - 100 Employee

• • Jan 2023 - Present

  - Managing and planning improvements for business applications (CRM, Service Desk, Project management, Computer/Server central management, Call center, remote management)- Proposing improvements for business function processes- Working with data warehouses and SQL to create dashboards and business reports

• • Dec 2021 - Dec 2022

  Primend Group:- Managing User Support teams (4 Estonia, 1 Latvia, 1 Lithuania)- Implementing and Analyzing Support team KPI's- Standardizing processes- Managing internal knowledge bases

• • Mar 2019 - Nov 2021

  2021:- Managing 3 User Support teams in Estonia- Managing 1 user Support team in Latvia- Building 1 User Support team in Lithuania- Standardizing processes- Hiring team leaders and training them2020:- Building Latvian User Support team- Managing Estonian Support team- Standardizing processes2019:- Managing Estonian User Support team- Coordinating User Support Specialists- Analyzing requests- Creating processes

• • Jun 2018 - Feb 2019

• • Jul 2017 - May 2018

• • Mar 2016 - Jun 2017

• • Jan 2016 - Feb 2016