Helga Otarola
Healthcare Scheduling Assistant at ASPIRE DERMATOLOGY- Claim this Profile
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Español Native or bilingual proficiency
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Ingles Native or bilingual proficiency
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Portugués Elementary proficiency
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Inglés Native or bilingual proficiency
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Español Native or bilingual proficiency
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Portugués Elementary proficiency
Topline Score
Bio
Credentials
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C1 -EF SET Score
EF International Language CentersFeb, 2022- Sep, 2024
Experience
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ASPIRE DERMATOLOGY
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United States
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Medical Practices
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1 - 100 Employee
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Healthcare Scheduling Assistant
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Feb 2020 - Present
Implementation of policies and procedures to ensure proper workflow efficiency to support Dermatology clinic. Referral Data Intake. Basic Insurance Verification. Incoming and outbound phone calls. Customer Experience Implementation of policies and procedures to ensure proper workflow efficiency to support Dermatology clinic. Referral Data Intake. Basic Insurance Verification. Incoming and outbound phone calls. Customer Experience
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NomadUX
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Panama
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Lead Generation Specialist
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Feb 2019 - Dec 2019
Real Estate Lead Generation Targeting qualified candidates in the real estate industry via phone. Communication and sales improvement for closing real estate deals. Usage of digital dialer and team communication platform. Real Estate Lead Generation Targeting qualified candidates in the real estate industry via phone. Communication and sales improvement for closing real estate deals. Usage of digital dialer and team communication platform.
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Site Selection Group
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United States
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Leasing Non-residential Real Estate
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1 - 100 Employee
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Business Development Associate-Marketing
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Mar 2017 - Dec 2017
Business Development Team-Marketing Responsible for new business development activities on behalf of Site Selection Group. By targeting niche industries and project types, developed a keen ability to identify prospective clients with highest potential need for our services. After establishing contact with new prospects, I worked closely with our senior executives to assemble the optimal project team for each particular assignment. Usage of HubSpot CRM Business Development Team-Marketing Responsible for new business development activities on behalf of Site Selection Group. By targeting niche industries and project types, developed a keen ability to identify prospective clients with highest potential need for our services. After establishing contact with new prospects, I worked closely with our senior executives to assemble the optimal project team for each particular assignment. Usage of HubSpot CRM
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Support Representative
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Jun 2016 - Jan 2017
Ensured the best solutions by active listening and time management skills, while providing customers with clear instructions to troubleshoot electronic devices over the phone. -Memorized entire list of products and services for a digital television company. -Actively displayed a courteous and empathetic attitude to customers. -Documented customer interactions. -Offered up to date service packages and made proactive recommendations during special seasons (sport season). Ensured the best solutions by active listening and time management skills, while providing customers with clear instructions to troubleshoot electronic devices over the phone. -Memorized entire list of products and services for a digital television company. -Actively displayed a courteous and empathetic attitude to customers. -Documented customer interactions. -Offered up to date service packages and made proactive recommendations during special seasons (sport season).
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Education
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2018 - 2023
Universidad de Costa Rica
Dirección de Empresas -
2012 - 2015
Colegio Tecnico Profesional San Isidro
Bachillerato/Tecnico Medio, Turismo Alimentos y Bebidas
Community
