HVAC Service Administration

• May 2021 - Present

Vice President of Operations

• Jul 2017 - May 2021

Supervises all company operations in the generator service, sales, and customer acquisition departments. Manages the daily operations of accounting, sales, contracts, maintenance and monitoring agreements, warranty claims, parts orders, company inventory, invoicing, customer inquiries, reviews, and customer support. Schedules staff, technicians, subcontractors and various vendors while assisting in Human Resources such as accounting through QuickBooks Desktop & Online, I.T. optimization, and company expense reports. Balances numerous leads with the ability to exceed sales quotas while maintaining a customer/client first standard. Recognized as a dynamic leader and relied upon as a trusted source to offer recommendations for performance improvement and company growth; supports a rapidly growing and competitive market. Show less

Multimedia Marketing-Sales Consultant

• Dec 2011 - Jul 2017

Promoted advertising opportunities throughout Minnesota and Wisconsin in over 60 newspapers, 30 websites, and digital campaigns. Created effective and strategic advertising campaigns to maximize exposure and the customer’s R.O.I. Demonstrated the ability to help customers solve complex business challenges with custom, performance-driven marketing solutions and branding. Actively participated in networking events, business service organizations, and community functions. Previous board member of the North Branch Area Chamber of Commerce, 2015 - 2017. Exceeded all sales goals and received numerous bonuses, which broadened my account base. Show less

Sales Coordinator

• Mar 2010 - Dec 2011

Responsible for sourcing, recording, and tracking sales leads for renovations and remodels in the hospitality industry. Assisting designers, purchasing firms, construction companies, management groups and hotel/resort owners in selecting appropriate products and scheduling an estimate. Managed the cultivation of leads from acquisition to conversion. Ensured all lead systems ran efficiently, making revisions as needed to an exclusive company database. Collected information from prospective clients on their remodeling needs, providing excellent communication via phone, email, and onsite appointments. Show less

Store Manage

• Nov 2006 - Mar 2010

Led and managed a team of 12 employees with responsibility to the store building’s maintenance, promotional displays and floor plans, accounting, payroll, inventory, ordering and health compliances. Hired subcontractors when needed and worked with many vendors. Responsible to meet productivity standards and overall sales goals of the store. Received multiple bonuses for exceeding sales expectations on a continuous basis. Led and managed a team of 12 employees with responsibility to the store building’s maintenance, promotional displays and floor plans, accounting, payroll, inventory, ordering and health compliances. Hired subcontractors when needed and worked with many vendors. Responsible to meet productivity standards and overall sales goals of the store. Received multiple bonuses for exceeding sales expectations on a continuous basis.

Department Supervisor

• Jun 2003 - Nov 2006

Initially hired as a cashier and was quickly recognized as a highly motivated team member with a strong work ethic and reliability. Promoted to the supervisor of the Health & Beauty Department within the first year; then advanced to the Department Supervisor of the photo laboratory training staff members. Developed high-quality customer service skills enhancing future employment. Initially hired as a cashier and was quickly recognized as a highly motivated team member with a strong work ethic and reliability. Promoted to the supervisor of the Health & Beauty Department within the first year; then advanced to the Department Supervisor of the photo laboratory training staff members. Developed high-quality customer service skills enhancing future employment.