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Helen Collins is a seasoned HR professional with expertise in consulting, policy development, coaching, and conflict resolution. She has extensive experience in various industries, including profitableresolutions, Converge International, Calibre Minerva, Legal Services Commission, Victoria Police, and Wordsense. Helen holds a Master of Conflict Resolution and a Graduate Diploma of Family Dispute Resolution.

Experience

    • Director
      • Feb 2015 - Present
      • Melbourne, Victoria

      profitableresolutions provides a range of mediation, coaching, facilitation, training and investigation services to assist in the resolution of workplace conflict.

    • Senior Consultant
      • Jan 2015 - Dec 2019
      • Melbourne, Australia

      I provide mediation and coaching services to Converge clients.

  • Calibre Minerva
    • Melbourne, Australia
    • HR Advisor
      • Sep 2012 - Nov 2014
      • Melbourne, Australia

      The HR role involves recruitment, inducting new staff, presenting training on performance reviews and respect in the workplace, developing position descriptions, developing marketing materials (capability statement, fact sheets, presentations), organising external training, organising vaccination...

  • Legal Services Commission
    • Melbourne, Victoria
    • Dispute Resolution Officer
      • 2011 - 2012
      • Melbourne, Victoria

      Assessing complaints to establish jurisdiction and major issuesWriting formal letters to parties to acknowledge complaints, depositing of monies, withdrawal of complaints, closure of files and summary dismissalsCase managing costs disputes, claims of pecuniary loss and disciplinary complaints or ...

  • Victoria Police
    • Melbourne, Victoria
    • Senior ER Practitioner
      • 2008 - 2012
      • Melbourne, Victoria

      Case managing complaints of bullying, workplace conflict, sexual harassment, victimisation and discriminationConducting mediations and conflict coachingWriting a mediation brochure and a mediation FAQ document for prospective clientsNegotiating with lawyers to draft a mediation agreementWriting a...

  • Wordsense
    • Melbourne, Victoria
    • Managing Director
      • 1987 - 2007
      • Melbourne, Victoria

      Wordsense provided a range of writing and editing services to state and federal government departments.

Education

  • 2015 - 2015
    Mediation Institute
  • La Trobe University
  • 2011 - 2011
    CINERGY Conflict Coaching
  • Deep Democracy course
  • Monash University
  • University High School

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