Experience

Cadesky Tax
• Canada
• Accounting
• 1 - 100 Employee
• Client Engagement Coordinator

  • Mar 2021 - Present


Air Canada

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Customer Experience Manager

  • Dec 2017 - Jun 2020

  Represent Air Canada brand and vision for customer service excellence Implement leadership strategies to enhance day-to-day team excellence Fostering employee development by empowering, coaching and supporting our team to be the best Provide proactive and empathetic leadership to their teams Utilize conflict management techniques in difficult customer situations Ability to adapt to new technology and to share knowledge with team Demonstrate to their teams how to build customer loyalty through Care & Class Oversee day-to-day operation flights departures, check in procedures, On-time performance Liaise with other operation departments to provide a seamless journey to our customers Show less



Sunwing

• Canada
• Travel Arrangements
• 200 - 300 Employee

• Crew Travel Coordinato

  • Dec 2015 - Dec 2017

  Actively communicate with Crew Scheduling team to ensure travel arrangements meet safety, regulatory, efficiency and service levels according to pilots’s UNIFOR Collective Agreement Communicate Crew travel changes to crew, crew scheduling and crew travel via FOAM’s (for pilots) and In-Flight Service memo (Flight Attendants) Update crew schedules with complete and accurate travel information Book air, hotel and ground transportation reservation for crew travel Process invoices and document files required Interpret SWG Pilots group agreements and in conjunction with crew planning, determine and book requirements regarding: Short-term Deployment, Long-term Deployment, training/recruitment needs Show less



Macaulay Child Development Centre

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Home Daycare Provider

  • Sep 2012 - Jan 2015

  Operation of Licensed Home Daycare meeting and exceeding all Ontario standards Accepting school children (5-7 yrs. old) facilitating any special needs and requirements Responsible to the safe and punctual drop-off and pick-up from school Provide home-made healthy nutritious snacks and lunches Certified in CPR for children and infants Provide monthly attendance report of children to main office Up to date with procedures and Ontario guidelines for home Daycare Show less



LATAM Airlines

• Chile
• Airlines and Aviation
• 700 & Above Employee

• International Services Help desk Agent

  • Mar 2007 - Aug 2011

  Non-target agency help desk - USA/Canada, responsible for revalidating and reissuing tickets due to involuntary schedule changes/flight cancellations and provision of waiver codes for ticket reissue or any other related issues Arrange hotel accommodations in correlation with flights required as liaison to the airlines and travel agents OneWord Alliance help desk, managed issuing and reissuing of award tickets for both bilateral and multilateral as well as assisted customers with the issuing and validation of reward tickets Three years of sales through the call-centre for Mexico, Colombia and Venezuela market Experience on both sale and call centre exposed me to most modern and up to date commercial airline procedures and practices Show less



Encore Cruises

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Groups Coordinator

  • Apr 2005 - Dec 2006

  Responsible for sales and promotion of Encore Cruises product to travel agents incorporating the regular liaising of cruise lines with travel agents Stimulate clients with the most updated availability, cruise line/air/hotel/transfer information and promotions Responsible for reporting and accounting, documentation including the requisition of air transfers for each individual group Excellent reputation on sales call and email inquiries responding in a timely, courteous and professional manner always ready to provide clients the most current information on products, services, promotions and improved technologies. Show less