Heather Murad
Customer Care Specialist at Kenra Professional- Claim this Profile
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Topline Score
Bio
Corey Connors, MBA, CIA, CFE
Heather is a superb hairdresser. I have been going to Heather since she was in cosmetology school. Even while learning and still in school for her trade, she still had an excellent eye for color and style. I have long, very thing hair that she handles absolutely perfectly. Over the years we have gone from brown to red to black to platinum blonde with zero issues. Heather executed her trade flawlessly. A few years ago I moved to Nevada, but every six weeks or so I make a trip to California specifically to have heather touch up my hair. She can do any cut, any color, to my exact specifications. I could not be happier with any other hair stylist. Highly recommend!
Logan Wong
Heather created, organized, and executed our three week long marketing campaign for our business professional fraternity at CSULB. With her leadership and ability to effectively manage and coordinate events, Heather was able to grow our organization and improve our overall campus image. Besides her passion and enthusiasm, I would also recommend Heather because of her relentless drive to succeed in any task she is given!
Corey Connors, MBA, CIA, CFE
Heather is a superb hairdresser. I have been going to Heather since she was in cosmetology school. Even while learning and still in school for her trade, she still had an excellent eye for color and style. I have long, very thing hair that she handles absolutely perfectly. Over the years we have gone from brown to red to black to platinum blonde with zero issues. Heather executed her trade flawlessly. A few years ago I moved to Nevada, but every six weeks or so I make a trip to California specifically to have heather touch up my hair. She can do any cut, any color, to my exact specifications. I could not be happier with any other hair stylist. Highly recommend!
Logan Wong
Heather created, organized, and executed our three week long marketing campaign for our business professional fraternity at CSULB. With her leadership and ability to effectively manage and coordinate events, Heather was able to grow our organization and improve our overall campus image. Besides her passion and enthusiasm, I would also recommend Heather because of her relentless drive to succeed in any task she is given!
Corey Connors, MBA, CIA, CFE
Heather is a superb hairdresser. I have been going to Heather since she was in cosmetology school. Even while learning and still in school for her trade, she still had an excellent eye for color and style. I have long, very thing hair that she handles absolutely perfectly. Over the years we have gone from brown to red to black to platinum blonde with zero issues. Heather executed her trade flawlessly. A few years ago I moved to Nevada, but every six weeks or so I make a trip to California specifically to have heather touch up my hair. She can do any cut, any color, to my exact specifications. I could not be happier with any other hair stylist. Highly recommend!
Logan Wong
Heather created, organized, and executed our three week long marketing campaign for our business professional fraternity at CSULB. With her leadership and ability to effectively manage and coordinate events, Heather was able to grow our organization and improve our overall campus image. Besides her passion and enthusiasm, I would also recommend Heather because of her relentless drive to succeed in any task she is given!
Corey Connors, MBA, CIA, CFE
Heather is a superb hairdresser. I have been going to Heather since she was in cosmetology school. Even while learning and still in school for her trade, she still had an excellent eye for color and style. I have long, very thing hair that she handles absolutely perfectly. Over the years we have gone from brown to red to black to platinum blonde with zero issues. Heather executed her trade flawlessly. A few years ago I moved to Nevada, but every six weeks or so I make a trip to California specifically to have heather touch up my hair. She can do any cut, any color, to my exact specifications. I could not be happier with any other hair stylist. Highly recommend!
Logan Wong
Heather created, organized, and executed our three week long marketing campaign for our business professional fraternity at CSULB. With her leadership and ability to effectively manage and coordinate events, Heather was able to grow our organization and improve our overall campus image. Besides her passion and enthusiasm, I would also recommend Heather because of her relentless drive to succeed in any task she is given!
Credentials
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Brazilian Blowout Stylist
Brazilian BlowoutJun, 2015- Sep, 2024 -
Hair extensions application for Tape-In and I-Tip extensions
Babe Hair ExtensionsMay, 2014- Sep, 2024
Experience
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Kenra Professional
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United States
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Manufacturing
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1 - 100 Employee
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Customer Care Specialist
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Aug 2019 - Present
• Manage customer care department for two brands, providing secondary support to the integrated marketing and education team for various requests including social media support, product testing and research development, quality control and product replacement, education inventory replenishment and brand educator support. • Establish a new customer support system as well as monitor and record inquiry data using Zendesk Enterprise products: Support, Talk, and Explore. • Resolve 500+ customer inquiries and various requests each month via email, phone calls, and instant messenger. • Respond to 60+ customer reviews and product questions each month on direct to consumer websites: Amazon and Ulta. • Consult licensed hair care professionals with technical support, professional resources, and act as a liaison between the professionals and the business development representatives within their territories. • Assist in model preparation and finished looks for product shoots and special occasions. Show less
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Freelance Makeup Artist/Hairstylist
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Personal Care Product Manufacturing
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700 & Above Employee
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Hair And Makeup Artist
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Sep 2013 - Present
• Customized designs for hair and make-up including bridal, special event, photo shoot, etc. • Offer individualized beauty advice for each man and woman's lifestyle and preference. • Customized designs for hair and make-up including bridal, special event, photo shoot, etc. • Offer individualized beauty advice for each man and woman's lifestyle and preference.
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Trendsetter Salon & Day Spa
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United States
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Consumer Services
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1 - 100 Employee
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Hairdresser
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Apr 2015 - Jan 2021
• Provide excellent customer service with management of scheduling clients, recommendation of take home products, and finding the clients desired end result.• Maintain a clientele of 40+ regular customers, averaging 15 clients with pre-booked appointments per week. • Maintain health and safety of all tools and applications between each client.• Coordinate daily cash reconciliation and manage inventory control.• Establish brand awareness through client referral program, business card distribution and interactive online portfolio presence.• Create original content for social media post using photography and editing skills.• Assist salon management with salon branding through social media such as Instagram and Facebook. Show less
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Digital Media Coordinator
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Mar 2018 - Feb 2020
• Redesign and maintain social media platforms Instagram and Facebook to reflect a more aesthetic and pleasing design for all services and merchandise available in the salon. • Create and research original content to be consistently uploaded daily.• Establish an online presence on social media platforms that did not exist. • Create a digital tracking system to calculate the overall impression and following count increase. Current social media presence has increased by 61% since establishing the new system. • Redesign and maintain of the entire salon website. Actions include: conceptual design, brand recognition, original photography, content compilation, social media assignment and attachment to individual service professional and salon accounts. • Create and coordinate an online communication system between 60 salon staff members and salon management. Show less
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Alpha Kappa Psi - Delta Omicron Chapter
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United States
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Professional Training and Coaching
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Director of Marketing
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Jan 2018 - Jun 2018
• Created the recruitment season's theme for fliers, posters, and social media for Spring 2018 and ensured that the visual design correlates to the campaign’s verbal message. • Designed various marketing materials that were both visually appealing and informative. • Coordinated recruitment week events consisting of chapter information, group bonding activities, and alumni panel resulting in 50+ prospective new members. • Establish a general guideline and theme to be publicized for social media content including what to post, when to post and the caption message that will represent the CSULB Chapter. • Monitor research analytics of social media content including discovery, engagement, impressions and reach. • Assist executive board members in all aspects related to marketing or graphic design that may require extensive research, brainstorming and problem solving, presenting the information discovered, and execution of the final decision. Show less
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Independent
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Uganda
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International Trade and Development
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1 - 100 Employee
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Costume Designer
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Jun 2011 - Dec 2013
• Fields of entertainment included: film, television, internet, and fashion. • Creation and styling of a character with clothing items and accessories. • Insured all wardrobe is accounted for and continuity maintained throughout the duration of a shoot. • Kept consistent continuity of wardrobe throughout scene selection of the day with a dated and charted continuity book. • Fields of entertainment included: film, television, internet, and fashion. • Creation and styling of a character with clothing items and accessories. • Insured all wardrobe is accounted for and continuity maintained throughout the duration of a shoot. • Kept consistent continuity of wardrobe throughout scene selection of the day with a dated and charted continuity book.
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Student Assistant - HIMD
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Jan 2011 - Sep 2012
• Assembled, filed, and maintained paperwork in folders which are then stored. • Assisted health record technicians, along with medical staff in record recovery and destruction of files with the use of Excel and Word. • Assembled, filed, and maintained paperwork in folders which are then stored. • Assisted health record technicians, along with medical staff in record recovery and destruction of files with the use of Excel and Word.
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Hollister Co.
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United States
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1 - 100 Employee
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Sales Associate
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Nov 2009 - Mar 2010
• Provided excellent customer service with management of store displays and shelves, while recommending products and advising the customer of other helpful styling tips. • Maintain a clean environment including walkways clear of garments as well as dressing rooms. • Coordinate daily cash reconciliation and maintain inventory control. • Provided excellent customer service with management of store displays and shelves, while recommending products and advising the customer of other helpful styling tips. • Maintain a clean environment including walkways clear of garments as well as dressing rooms. • Coordinate daily cash reconciliation and maintain inventory control.
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Education
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2016 - 2018
California State University-Long Beach
Bachelor of Science (BS), Business - Marketing -
2015 - 2016
San Bernardino Valley College
Associate of Science (AS), Business Administration -
2014 - 2014
James Ryder Make-up Labs
Make-up -
2013 - 2013
The Paul Mitchell School-Temecula
California License, Cosmetology, Barber/Styling -
2010 - 2011
Fashion Institute of Design & Merchandising
Associate of Arts (AA), Fashion Design
Community
