Heather Suitor, ALF/RCF, PMP
Vice President of Quality Enhancement at Generations- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Assisted Living Administrator - Washington
Washington Center for Assisted LivingApr, 2013- Sep, 2024 -
Project Management Professional (PMP)
Project Management InstituteAug, 2021- Sep, 2024 -
Human Resources Certification
Portland State University -
Residential Care Facility Administrator
Oregon Health Authority
Experience
-
Generations
-
Hong Kong
-
Business Consulting and Services
-
Vice President of Quality Enhancement
-
Aug 2019 - Present
- Drive quality standards and alignment with state regulations and Generations Best Practice through ongoing examination and updates to the Quality Enhancement tool. - Project Lead for onboarding new communities to the Generations portfolio, adding 6 communities in a 12 month period during the COVID-19 pandemic.- Administrator, workflow developer, trainer, and main point of contact for our communities for Electronic Health Record, Plant Operations, Learning Management, and Customer Satisfaction software platforms. - Developed and trained clinical team on new Assisted Living assessment tool to ensure a positive impact on care revenue, improvement on assessing resident care needs, and improved nurse and caregiver efficiency.- Implementation and management of monthly Quality Metrics reporting, and participation of 100% of Generations communities providing data to support national quality initiatives with National Center for Assisted Living (NCAL).- Coach Executive Directors as they apply for AHCA/NCAL Quality Awards.- Deployed COVID-19 vaccinations by creating and managing project plan, resulting in all communities completing vaccination deployment by or before March 2021. Show less
-
-
Interim Staff Accountant
-
Feb 2019 - Aug 2019
- Supported accounting transition and onboarding as Carmel Village at Clovis transitioned to Generations management.- Transition Paradise Village and Cherrywood Village from Blackboard for Point of Sales, to Full Count.- Configure and implement Procurement Partners procurement platform for all Generations communities.- Created customized financial reports for a new line of business.- Off-boarded Town Center Village and managed the Accounts Payable transition between Generations and the new operator. Show less
-
-
Senior Executive Director
-
Jan 2018 - Feb 2019
- Responsible for budgeting, staffing, resident and family relationships, adherence to state regulations, and facilitating the transition to the new operator.- Facilitate the closure of the Skilled Nursing prior to the operator transition. - Restructured the Culinary Department and implemented the Full Count point-of-sales system in conjunction with the opening of our new café.- Restructured the Assisted Living to be managed by an RN / Certified AL Administrator.- Ensure resident satisfaction in all aspects of community operations by meeting with residents one on one or in monthly resident meetings to address concerns and compliments. Show less
-
-
Quality Enhancement Director & Staff Accountant
-
Feb 2017 - Jan 2018
- Audit each community quarterly and perform a Quality Enhancement review; including: Clinical, Plant Operations, Vitality, Culinary, Human Resources, Accounting, Sales, Transportation, and Housekeeping.- Gather best practices from each community and continuously improve the auditing tool.- Process all Generations Accounts Payable and post all Accounts Receivable for Home Office.- Revised the intercompany billing process to ensure timely processing for our communities and payment to vendors. Show less
-
-
-
Glenwood Place Senior Living
-
1 - 100 Employee
-
Executive Director
-
Dec 2014 - Dec 2016
- Ensure NOI goals are met through ongoing review of processes, procedures, and suppliers to ensure efficient operations in each department. - Facilitated the replacement of the nurse call system and the implementation of a point of sales system.- Continue to drive the Accounts Receivable process, keeping the write off amount for the 8 years I managed it, at under 0.04% from January 2009 to December 2016.- Forecast and budget for long term facility needs in partnership with department heads through ongoing communication on the status of facility equipment, condition, and staffing. - Proactive resolution of staffing crisis through examination of our wage scale and implementation of a complete wage scale adjustment for all caregivers. Show less
-
-
Business Office Manager
-
Oct 2008 - Dec 2014
- Perform all Billing and Accounts Receivable functions. - Manage the Accounts Payable process, invoice coding, inputting invoices, new vendor set-up, expense reimbursements for staff, Petty Cash reconciling. Prepared month end reports and Rent Roll.- Track and schedule employees for training as required by Washington State DSHS.- Maneuver through emotional situations on a regular basis with staff and resident family members. Supporting staff members as they deal with the loss of residents.- Support the Executive Director as needed with a variety of projects including preparing reports and correspondence, to planning fun employee recognition events and assisting in the monthly and annual budgeting processes Show less
-
-
Education
-
University of Oregon
Bachelor of Science (BS), Environmental Studies
Community
