Regional Parent Liaison

• Sep 2016 - Present

I work directly with adoptive parents in the Waterloo Regional Area to:Provide individual parent-to-parent support; Identify local therapeutic, respite and other resources for parents; Create and enhance parent support groupsPair families for ongoing support through a buddy and mentor program - See more at: http://www.adopt4life.com/parent2parent/#sthash.MvyKsXux.dpuf

FFA Secretary

• Dec 2013 - Present

Director

• 2016 - 2016

Fleet Clerk

• Jun 1999 - Feb 2012

Process daily work orders, invoices and monitor labour- Payroll and employee attendance- Coordinate, organize, schedule and track employee training using a combination of OUTLOOK, EXCEL, FLINT and PEOPLESOFT Provide information to customers in person or on phone regarding scheduling and status of repairs- Provide administrative support to supervisor and manager (schedule meetings, record and distribute minutes, research, generate reports, etc.)- Highly proficient in the use of several software applications including PEOPLESOFT, OmniRim, FLINT and Microsoft Office, especially OUTLOOK- Experience with Vehicle Acquisitions, Drive Clean and Inspection Station/Vehicle Licensing - Trained in FAMIS – (SAP)- Some training and good understanding of CLASS System and knowledge of CITYWORKS- Maintain manuals (electronic and paper) and key sign in/out

Administrative Secretary (Contract)

• Aug 2005 - Jan 2006

Organization and distribution of tenders/quotes/proposals- Maintenance of Vendor Bidding System (VBS)- Input and distribution of Purchase Orders- Follow-up of Purchase Orders with vendors and city representatives- Tracking of Contractor WSIB and Insurance- Front line customer service - Maintain surplus items database and online auction website- Clerical duties including filing, typing, faxing and researching

Office Manager

• 2006 - 2008

OFFICE MANAGER Dec 2006 – July 2007PROMOTIONS & MARKETING (Freelance) Jan 1998 – July 1998OFFICE ASSISTANT and Freelance Entertainer Jan 1989 – Dec 2006Duties: - Representative of company to customers, contracted entertainers and general public often in a high stress environment (front line customer service including handling complaints)- Maintaining upcoming bookings including 1, 2 and 5 year forecasts, coordination of venues, entertainers, promoters, vendors, confectionaries, licenses and security - Reviewing contracts, expectations and responsibilities of all parties- Create/maintain corporate database of entertainers, packages and pricing, clients, venues and vendors- Collect deposits; follow up on outstanding payments, required licenses and documents, confirmations- Balance and reconcile daily and weekly sales / deposits exceeding $10 000

Office Manager Executive Assistant

• Jan 1999 - Feb 2005

Reported to owners. Provided high level administrative support including screening and prioritizing mail and phone calls - Set up file system and storage system for customer and employee files- Trained new staff on computer system POS and QuickBooks- Handed customer complaints in person and over the phone- Maintain executive and off-site repair and installation technician calendars- Prepare materials required for staff and client meetings and/or training- Purchase supplies and oversee inventory - Maintain customer, client databases- Accounts Receivable / Accounts Payable