Experience

The Lodges
• United Kingdom
• Hospitality
• 1 - 100 Employee
• Director Of Operations

  • Oct 2017 - Present

Presbyterian Homes & Services
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Adminstrator

  • Nov 2014 - Oct 2017

Villa Healthcare
• United States
• Hospitals and Health Care
• 200 - 300 Employee
• Executive Director

  • Feb 2014 - Nov 2014
• • Oct 2011 - Feb 2014

  *Responsible for the implementation of care center operations for a new 501(c)(3) continuum long-term care campus during the merging of two organizations*Accountable for managing the operations of the care center in order to assure high quality resident care while achieving long and short-term business objectives*Achieved initial Minnesota Department of Health license to operate, Center for Medicare and Medicaid certification and initial payer source contracts *Organized ongoing development of a new quality service management team through position alignment, hiring processes and building employee morale Show less

• • Apr 2010 - Oct 2011

  *Responsible for leading, managing and supporting the Household team in promoting a resident directed approach to Household operations*Implementation of strategies and programming that assure high quality resident services and care while achieving short and long-term operational goals and objectives for the PHS Community



MDI Achieve

• United States
• Medical Practices

• Software Support Analyst

  • Sep 2009 - Apr 2010

  *Responding to, managing and resolving customer reported issues on MDI Achieve financial software products in the Long-term Care industry *Collaborating with fellow team members to enhance problem solving and customer service skills *Responding to, managing and resolving customer reported issues on MDI Achieve financial software products in the Long-term Care industry *Collaborating with fellow team members to enhance problem solving and customer service skills