Field Services Engineer

• Feb 2023 - Present

• Performing onsite service and break/fix of DELL computer system. • Diagnosing and troubleshooting technical problems, installing parts and carry out preventive maintenance. • Attending tickets and urgent calls as per SLA. • Liasing with L2 support to resolve complex technical issues. • Providing detailed report on work performed, as per SOP into the in-house ticketing system. • Performing onsite service and break/fix of DELL computer system. • Diagnosing and troubleshooting technical problems, installing parts and carry out preventive maintenance. • Attending tickets and urgent calls as per SLA. • Liasing with L2 support to resolve complex technical issues. • Providing detailed report on work performed, as per SOP into the in-house ticketing system.

Sales Executive

• Jul 2017 - Jan 2022

• Worked in sales industry selling various IT products such as laptop/PC, printer and software to end-user as well as enterprise. Presented and recommended computer system to customers based on their requirements. • Provided onsite/remote support to customers having sofware and hardware issues. • Performed computer parts upgrade, repair, OS recovery and maintenance. • Attended multiple products training including Microsoft, Dell and Intel. • Worked in sales industry selling various IT products such as laptop/PC, printer and software to end-user as well as enterprise. Presented and recommended computer system to customers based on their requirements. • Provided onsite/remote support to customers having sofware and hardware issues. • Performed computer parts upgrade, repair, OS recovery and maintenance. • Attended multiple products training including Microsoft, Dell and Intel.

Promoter

• Jun 2016 - May 2017

Information Technology Intern

• Dec 2014 - May 2015