Relationship Officer

• Aug 2023 - Present

Cluster Reservations Supervisor

• Aug 2022 - Jun 2023

Successfully supervised a team of 03 reservations agents, ensuring all customer inquiries were handled promptly and professionally.Collaborated with marketing and sales teams to create targeted promotions and packages for group bookings, resulting in a 25% increase in repeat business.Orchestrated the successful execution of G20 Amritsar, a high- profile international event hosted by the Government of India at Radisson Blu Amritsar; ensured 100% accuracy in all reservations and communications with all delegates involved, resulting in a 97% satisfaction rate among attendeesTo ensure room block is fully utilized as per contract agreement. Show less

Reservations Supervisor

• May 2022 - Jun 2023

Reservations Executive

• Jan 2022 - Aug 2022

•Developed and implemented new reservation processes that resulted in a 20% increase in group bookings and a 15% increase in revenue. •Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among in house departments and cut down paperwork by 75%. •Trained and mentored front office agents to improve their customer service skills and increase guest satisfaction scores e by 25%. •Developed and implemented new reservation processes that resulted in a 20% increase in group bookings and a 15% increase in revenue. •Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among in house departments and cut down paperwork by 75%. •Trained and mentored front office agents to improve their customer service skills and increase guest satisfaction scores e by 25%.

Assistant Reservations Manager

• Nov 2020 - Jan 2022

Maintain a Cheerful and courteous environment all the time and answer all the query from potential guest. Handling banquets Queries and Confirming the Reservations. Manage the Online Rates and occupancy of the rooms on Online Travel partners through Axisrooms Channel Manager and handles the Reservations through OTA promotions, Walk-ins, Website, Direct Sale calls and mails, Travel Agents Queries also. Make good Relations with Travel Agents, handle GIT, FIT, MICE groups. Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives. Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures. Developed and implemented corrective action plans based on review of comment cards and guest satisfaction results. Show less

Front Office Manager

• Aug 2019 - Feb 2020

Managed the Pre-Opening Operations and Recruitment of the front office staff. Allocating the duties and allot target within set budget. Managing the room occupancy and tariff with Central reservation system. Responsible for all government office related work. Maintains Online Reputation of the Property on Google, OTAs, Tripadvisor, Website Improved operations through consistent hard work and dedication. Increased customer satisfaction by resolving issues. Developed team communications and information for meetings Show less

Duty Manager

• May 2016 - Jul 2019

Take care of the day to day front office operation. . Maintains Online Reputation of the Property. . Checking of all Bills and Forms of Guest on daily basis. . Communicate with guest regarding hotel related venues and activities available to the guests. . Help in reservation department to boost up sales . Introduce guest to services and facilities available in the hotel. . Maintains the Hotel Inventory on all major online hotel portals. . Daily briefing with Staff and passing important message to them. Show less

Front Office Supervisor

• Feb 2015 - May 2016

Take care of the day to day front office operation. . To Look after the travel desk. . Handling Reception Guest & Handling of Guest calls. . Managing day to day purchases of office requirements, preparing purchase request or . Maintaining courier records etc. . Cash Handling . Regular cross checking of rooms for reservation and get Feedback from Check/out rooms. Currently manage the whole Check in/out Process, Guest Queries, Complaints,Guest follow ups, Take care of the day to day front office operation. . To Look after the travel desk. . Handling Reception Guest & Handling of Guest calls. . Managing day to day purchases of office requirements, preparing purchase request or . Maintaining courier records etc. . Cash Handling . Regular cross checking of rooms for reservation and get Feedback from Check/out rooms. Currently manage the whole Check in/out Process, Guest Queries, Complaints,Guest follow ups,

Front Office Associate

• Nov 2013 - Jan 2015

Guest Dealing . Managing and assisting basic arrangement for client visit . Managing Check in and Check out of the rooms guest Guest Dealing . Managing and assisting basic arrangement for client visit . Managing Check in and Check out of the rooms guest

Reservation Executive

• Apr 2013 - Nov 2013

Generate booking,Follow up with mails/Queries Generate booking,Follow up with mails/Queries