Experience

TT Group Worldwide
• United Kingdom
• Business Skills Training
• 1 - 100 Employee
• Business System Manager

  • Feb 2022 - Present


Circle Express Ltd

• United Kingdom

• Data Analyst

  • Aug 2002 - Feb 2022

  ***Update*** Moving away from day to day activities I now work on process automation and report writing. Working with Power Pivot and Power Bi I now look at the data across the Circle Express network for customer and performance insights. Identifying trends and looking at improvements we can implement to improve our products. ***Update*** My typical work day involves me planning collections and deliveries to various airline's. I process all paperwork involved in exporting goods, from collection point to Mawb. The nature of what I do, has allowed me to work in various environments for a number of company's, working as in house advisor on behalf of my current employer. Exporting fresh produces and performance vehicles are just a couple of projects I learnt from and enjoyed. Show less



ClientLogic

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• 1st Line Technical Support

  • Jul 2001 - Jan 2002

  1st line support for Sony playstation console and technical support to broadband users on bt openworld. 1st line support for Sony playstation console and technical support to broadband users on bt openworld.



iDesk plc

• 1st line Technical / Email Support

  • May 1999 - May 2001

  1st line Technical support for Paypal, Cable and Wireless, BT Openword and a host of smaller independent Internet service providers. Typical day -Answer premium rate calls and provide technical support regarding Dial up connectivity and guiding end users in configuring computer settings over the phone. -Respond to emails sent to the support center and providing step by step instructions on technical troubleshooting. -Manage call response times and SLA targets. 1st line Technical support for Paypal, Cable and Wireless, BT Openword and a host of smaller independent Internet service providers. Typical day -Answer premium rate calls and provide technical support regarding Dial up connectivity and guiding end users in configuring computer settings over the phone. -Respond to emails sent to the support center and providing step by step instructions on technical troubleshooting. -Manage call response times and SLA targets.



Next Group PLC

• Warehouse supervisor

  • Feb 1998 - 1999

  Warehouse supervisor at Next Harrow. Typical day consisted of- - Opening up the store in the mornings to take in deliveries. -Split, tag and hang garments received on the morning delivery. -Supervise 4 co workers, work out hours and overtime. -Help replenish shop floor and re work. Warehouse supervisor at Next Harrow. Typical day consisted of- - Opening up the store in the mornings to take in deliveries. -Split, tag and hang garments received on the morning delivery. -Supervise 4 co workers, work out hours and overtime. -Help replenish shop floor and re work.