Experience

Chicago Children's Advocacy Center

• United States
• Individual and Family Services
• 1 - 100 Employee

• Family Services Coordinator

  • Jul 2019 - Present

  ● Coordinate multidisciplinary child sexual abuse, physical abuse and human trafficking investigations- including scheduling forensic interviews ● Collaborate with the ChicagoCAC Medical Clinic to schedule medical exams for children who meet the criteria for the exam or upon request ● Conduct family intake and provide initial information to families prior to arrival to the ChicagoCAC ● Efficiently enter data into a confidential case management system ● Perform disability and/or mental health screenings and refer to appropriate staff ● Participate in case reviews, supervisions and professional on-going trainings ● Work closely with the Chicago Police Department, Department of Children and Family Services, Lurie Children’s Hospital, Family Advocates and Forensic Interviewers ● Assist in the training of all new hires and interns



K. Grace Childcare, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Childcare Provider

  • Jun 2010 - Jul 2019

  ● Provided a safe, clean, and nurturing environment● Experience with up to five children at once, ages ranging from infant to 13 years● Created, prepared, and guided age-appropriate play activities and curriculums● Maintained professional, yet warm, relationships with families● Assisted with daily tasks such as meal preparation and light housekeeping

• Client Services Manager/Certified Employment Counselor

  • Jun 2017 - Jun 2019

  ● Managed the entire client database process and ensured that client profiles are up to date● Maintained the online calendar and made all sitter assignments for approximately 100 clients ● Heavy phone call management and email correspondence use to coordinate client and sitter schedules● Maintained and filled recurring and temporary placements for sitters and clients and homed in on my administrative and recruitment skills● Provided feedback, assistance, guidance, and reminders to clients as needed to ensure consistent communication and provide a good customer experience● Assisted in managing budgets and timelines for client billing



Old Crow Smokehouse

• United States
• Restaurants
• 1 - 100 Employee

• Staff Trainer

  • Apr 2014 - Sep 2016

  ● Assisted in the grand openings and the training of all serving staff for 2 restaurant locations ● Created training manuals, quizzes, and tests for new hires ● Exceeded in the use of various POS systems, opening, and closing daily tasks, table assignments, up-selling, order notes and creating reservations ● Provided excellent customer service with a positive energy ● Extensive knowledge of beverage and food menus ● Completed both the Food Handler and Illinois Bassett certifications