Experience

Sedgwick Repair Solutions

• United States
• Consumer Services
• 1 - 100 Employee

• Director Of Client Services

  • Dec 2019 - Present

  To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business ; to provide program management for clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local program management staff.

• Field Service Manager

  • Jul 2017 - Dec 2019

  Responsible for consumer affairs and contractor network for the regional territory of Michigan, Ohio, Indiana, Illinois, Wisconsin, and Minnesota



Farmers Insurance Group of Companies

• United States
• Insurance

• Bodily Injury General adjuster

  • Nov 2016 - Jul 2017

  Investigate, negotiation and settle third party large exposure bodily injury claims.

• Grand Rapids Bodily Injury Claims Manager

  • Jun 2014 - Nov 2016

  Manage a fast paced, country-wide third party property bodily injury team. Responsible for policy, procedures and strategy for the business unit.

• Centralized Claims Technical Manager Recreational Products & Auto Liability

  • Jun 2012 - Jun 2014

  Provide support, guidance, and technical direction on property and injury claims for various products:Dwelling, Mobile Home, RV, Marine, Antique Auto, Motorcycle, and Snowmobile.