Experience

Virtually Human

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Digital Human Evangelist and Founder

  • Jan 2022 - Present

  Virtually Human is an independent provider of Digital Human solutions. We support companies in their entire journey to select and deploy Digital Human solutions. Whether for customer service, healthcare, retail or any other industry, Virtually Human guides you all the way from business case, to finding the best platform, deployment and optimisation of your Digital Human. Virtually Human is an independent provider of Digital Human solutions. We support companies in their entire journey to select and deploy Digital Human solutions. Whether for customer service, healthcare, retail or any other industry, Virtually Human guides you all the way from business case, to finding the best platform, deployment and optimisation of your Digital Human.



Hogeschool Rotterdam

• Netherlands
• Higher Education

• Digital Human Evangelist - Learning Community Digital Humans

  • Oct 2022 - Present

  The Rotterdam University of Applied Science has started a Learning Community about Digital Humans. This learning community has the ambition to drive research and share knowledge about Digital Humans, together with a group of likeminded (Dutch) organisations. My role in the learning community is to build this consortium of Digital Human enthusiasts, define shared research questions and to help the adoption of Digital Human technology across different industries and use cases. The Rotterdam University of Applied Science has started a Learning Community about Digital Humans. This learning community has the ambition to drive research and share knowledge about Digital Humans, together with a group of likeminded (Dutch) organisations. My role in the learning community is to build this consortium of Digital Human enthusiasts, define shared research questions and to help the adoption of Digital Human technology across different industries and use cases.



DDMA

• Côte d'Ivoire
• Advertising Services
• 1 - 100 Employee

• Commissie Conversational AI

  • Apr 2023 - Present

  Member of the Conversational AI committee of the Dutch Direct Marketing Association with a specific focus on Digital Humans Member of the Conversational AI committee of the Dutch Direct Marketing Association with a specific focus on Digital Humans



Dialogix

• Business Consulting and Services

• Founder

  • May 2016 - Present

  Sales as a Service Helping Dutch SaaS companies to expand abroad or foreign SaaS companies to expand into The Netherlands Sales as a Service Helping Dutch SaaS companies to expand abroad or foreign SaaS companies to expand into The Netherlands



Seamly

• Netherlands
• Information Technology and Services

• Business Development

  • Jan 2022 - Nov 2022

  Seamly offers an integration platform that allows you to easily connect your preferred chatbot or conversational AI engine to 3rd party key systems like user interface, live chat, CRM, customer feedback, fulfilment etc. Exchange conversation information quickly and securely through one conversational interface for the ultimate user experience. Seamly offers an integration platform that allows you to easily connect your preferred chatbot or conversational AI engine to 3rd party key systems like user interface, live chat, CRM, customer feedback, fulfilment etc. Exchange conversation information quickly and securely through one conversational interface for the ultimate user experience.



Nuance Communications

• United States
• Software Development
• 700 & Above Employee

• Sales Director Benelux, CEE & CIS (Nuance Enterprise)

  • Oct 2019 - Nov 2021

  Nuance is reinventing the relationship between people and technology and is committed to transforming customer service into an experience consumers love.Nuance's SaaS omni-channel customer engagement platform offers solutions for automated customer service, live conversations and customer acquisition. All enabled by digital, voice and biometric security products. All powered by AI and all deployed by their professional services team.Specialties:voice recognition, natural language understanding, voice biometrics, connected car, software, text-to-speech, chatbots, virtual assistants, call center, artificial intelligence, SaaS, machine learning, speech recognition, smart home, internet of things, home automation Show less

• Sales Director Benelux (Nuance Enterprise)

  • May 2016 - Sep 2019



Sound of Data

• Netherlands
• Telecommunications
• 1 - 100 Employee

• Sales and Unit Manager - Media and Customer Contact Solutions

  • Jan 2011 - Apr 2016

  Sound of Data is a service provider in the field of phone and SMS services and also operates in the niche market of voting and mass calling. In this role, I was responsible for achieving the gross margin targets of the business units Customer Contact Solutions and Media. Both units had an international customer base with a strong European focus. Sound of Data is a service provider in the field of phone and SMS services and also operates in the niche market of voting and mass calling. In this role, I was responsible for achieving the gross margin targets of the business units Customer Contact Solutions and Media. Both units had an international customer base with a strong European focus.


Livecom
• Netherlands
• Telecommunications
• 1 - 100 Employee
• Account Manager

  • Oct 2010 - Jan 2011


SNT Nederland B.V.

• Netherlands
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Business Consultant

  • Aug 2007 - Sep 2010

  SNT (now Webhelp) is a BPO contact centre. In SNT's new business team I was working as a business consultant mainly for the Retail and the FMCG sector. The focus of my work was to generate new business, which was often accompanied by extensive consultancy on the approach, processes and tooling of contact centres. SNT (now Webhelp) is a BPO contact centre. In SNT's new business team I was working as a business consultant mainly for the Retail and the FMCG sector. The focus of my work was to generate new business, which was often accompanied by extensive consultancy on the approach, processes and tooling of contact centres.



Getronics PinkRoccade

• Sales Executive

  • Jan 2006 - Jul 2007

  Within the Managed Infrastructure Division I worked as a Sales Executive in the Public sector (Police, Justice, Ministries VROM, V&W and LNV) and I was responsible for selling remote management services and break & fix services. Within the Managed Infrastructure Division I worked as a Sales Executive in the Public sector (Police, Justice, Ministries VROM, V&W and LNV) and I was responsible for selling remote management services and break & fix services.



Call2 B.V.

• Netherlands
• Telecommunications

• Manager ICT Service Center

  • Oct 2004 - Dec 2005

  As manager of the IT Service Centre, I was responsible for this 24/7 operated department of 20 people (helpdesk and engineers). My activities were both in sales, HR and the operational area. I was accountable for revenues, profitability, rate of new business and employee satisfaction

• Sales Executive

  • Mar 2002 - Oct 2004

  As a Sales Executive, I was responsible for sales to new customers for Call2 (new business) in the field of ICT Operations staffing.