Experience

CATHOLIC METROPOLITAN CEMETERIES TRUST

• Australia
• Book and Periodical Publishing
• 1 - 100 Employee

• Regional Manager Cemetery Operations & Grief Care Divisions

  • Nov 2022 - Present

  Managing various teams providing care and support for multiple communities and all faith groups through quality cemeteries, memorial services and bereavement support. Managing various teams providing care and support for multiple communities and all faith groups through quality cemeteries, memorial services and bereavement support.



Memories

• United States
• Technology, Information and Internet

• Business Development Manager NSW

  • Jan 2022 - Sep 2022

  Working with Funeral Directors throughout NSW to offer their families an On Line Memorial option to remember and honour their loved ones. Memories allows families to create a timeline of mum or dad’s life with all those treasured photos from across their lifetime. Having this on the Memories app means they have all these beautiful memories sitting in their pocket. A digital memorial is a timeline of their life with all your favourite photos and videos of them in one place. You can access it in a couple of clicks whenever you miss them. Sharing the memorial with friends, colleagues and family members allows you to gather beautiful stories and photos that you might never have seen of mum or dad. It’s very easy to use and designed so that people can share their memories of them.



Invocare Australia Ltd

• Regional Manager NSW - Sales, Operations, Admin

  • Jul 2020 - Oct 2021

  Full accountability for driving customer experience for over 30,000 families p/a with responsibility for the overall management of the existing $60M business situated at 4 Memorial Parks in NSW and daily management of over 100 staff.

• Regional Manager NSW Family Services

  • Feb 2016 - Jul 2020

  A hands on senior management role to deliver the ongoing sustainable business growth and increased levels of community engagement through the management and sale of cemetery services and memorialisation products at 8 memorial parks located throughout Sydney and regional NSW. Daily management of the $80M business as well as the ongoing daily management of a team of over 80 staff.

• Manager Pre Paid Funeral Plans NSW/Qld

  • Apr 2015 - Feb 2016

  The key aim of the role was to professionalise the existing 13 sales consultants located in NSW and Qld through the introduction of a certified sales process and methodology and intensive training and mentoring. Full accountability of the $20M sales revenue of IVC's Pre Paid Funeral Plans business.



ATS Training Systems Pty Ltd

• Australia
• Professional Training & Coaching

• National Training Manager

  • Oct 2011 - Dec 2014

  To work closely with the CEO to realign the company, processes, documentation and courses in order to qualify to have the company become a Government approved and registered RTO, recruit and train a group of qualified trainers to deliver the Cert IV courses throughout Australia and then provide training and mentoring to the training group. To work closely with the CEO to realign the company, processes, documentation and courses in order to qualify to have the company become a Government approved and registered RTO, recruit and train a group of qualified trainers to deliver the Cert IV courses throughout Australia and then provide training and mentoring to the training group.



Payment Services Limited

• United Kingdom

• Co Founder/Owner/Director

  • Jun 2007 - May 2013

  As Co Founder and Director of this online, international, money transfer and consulting business, I was intimately involved with every part of the establishment and ongoing management of the business including market research, marketing, web site development, negotiation, compliance, business development, and the ongoing critical relationship management of our key business partners. As Co Founder and Director of this online, international, money transfer and consulting business, I was intimately involved with every part of the establishment and ongoing management of the business including market research, marketing, web site development, negotiation, compliance, business development, and the ongoing critical relationship management of our key business partners.



Western Union Financial Services

• France
• Business Consulting and Services
• 1 - 100 Employee

• Regional Manager, Australia

  • May 2005 - Jun 2007

  A ‘hands on’, cross functional General Management position whose primary responsibilities are to develop and implement a regional strategic sales and marketing plan in accordance with the wider global organisational goals, lead and manage a team of sales and marketing staff, allocate resources to support the Western Union business in the region, personally manage the key agent relationships to drive the business objectives, identify and develop new business opportunities, manage and resolve the day-to-day operational issues, plan and implement marketing programs for the Australian market and manage the allocated sales, marketing and operational budgets.Achievements: -Introduced a WU customer loyalty programme. Growth rate 227% above target,-Increased both customer brand awareness and retention rates, -Significantly lifted Year on Year Transactional growth,-Significantly lifted Year on Year Revenue growth, -Successfully lifted EBIT margin,-Maintained both operational and marketing spending within allocated budgets,-Re-launched the Western Union Gold Card,-Launched a Direct Marketing initiative,-Expanded retail network from 5,100 to 5,650,-Successfully recruited and launched WU service through one of the largest Credit Union networks in Australia,-Implemented a promotional campaign running in the USA to drive inbound business into the Pacific region.

• Regional Manager NZ & Isles

  • May 2004 - May 2005

  See the description for the Australian Regional Manager Role above.The New Zealand and Isles region covers New Zealand, Samoa, Tonga, French Polynesia, Cook Islands and American Samoa.Achievements: -Lifted YOY Transactional growth threefold,-Introduced the Western Union Online Service,-Implemented and managed various marketing and communication initiatives to significantly raise both customer brand awareness and retention rates,-Lifted Year on Year Revenue growth,-Successfully lifted EBIT margin,-Maintained all operational and marketing expenditure within allocated budgets,-Successfully launched Western Union offices in both Wellington and Auckland,-Significantly reduced operational costs by utilising local staff for all marketing and operational support functions previously provided from Australia,-Recruited both the Marketing and Operations Manager’s from the local market,-Successfully launched a Customer Loyalty program,-Implemented WU sponsorship of the NZ Warriors rugby league team, to raise WU brand awareness. 340% lift in subsequent market surveys, -Recruited and established City Forex Group as a major agent network,-Significantly expanded retail network,-Recruited an additional 60 specialist ethnic locations,-Implemented a targeted promotional campaign in USA aimed to promote additional business being sent from USA to NZ & Isles region.



Travelex Worldwide Money Ltd

• Director Global Development & Sales

  • Jun 2001 - Mar 2004

  The key responsibility of the role was the international expansion and growth of the TWML retail network while concurrently building the level of transactions being handled through the network. This was achieved by identifying, negotiating and implementing key organisations that TWML could work with to act as agents. Secondly, and to assist with this goal, the role also involved assuming responsibility for numerous key relationships including our strategic partners in Eastern Europe, Rosbank, the Pacific, ANZ Bank, New Zealand, WayConsult and our strategic global sales partner Transend. The role also involved providing the CEO with a specialist resource in the tactical application of the TWML strategic plan to enable the growth of the TWML network in various other parts of the world on an as needed basis. Achievements: -Successfully negotiating and appointing Rosbank in Russia as a strategic partner in all of the 28 Eastern Block countries. Market estimated at over US$22b P/A, -Successfully conducting contract negotiations in Hong Kong, Philippines, Sri Lanka, Nepal, Australia, Fiji and New Zealand. Markets estimated at over US$20b P/A, -Successfully implementing the Travelex service with agents in Russia, Ukraine, Armenia, Vietnam, Australia, Fiji and Cook Islands. Markets estimated at over US$20b P/A, -Recruitment and implementation of the New Zealand retail network of 42 independent agents, -Instrumental in raising the average transaction totals from 30 per week to over 300 per week currently, through marketing strategies and activities, -Successfully negotiated an agreement with the ANZ Bank to implement PNG, Kiribati and Vanuatu in October 2003, -Successfully negotiating contracts with Sampath Bank in Sri-Lanka and Crystal Worldwide Express in Nepal, -Implementing Orient Express Travel Services as a Network Agent in Australia responsible for the recruitment and support of specialist Vietnamese outlets throughout Australia.