Experience

Rock Haven Ventures
• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee
• Founder

  • Nov 2018 - Present


True Fit Corporation

• Sr. Director, Business Development and Solutions Consulting

  • Jan 2019 - Apr 2020

  I lead global Solutions Consulting and Inside Sales for True Fit, helping world-class brands and retailers increase sales, decrease returns, and grow lifetime customer value. Our Fashion Genome is a data platform that is unparalleled in its depth, breadth, and interconnectedness. Putting this intelligence to work to help brands and retailers attract more traffic, convert more browsers to buyers, and retain more customers is what we do.

• Sr. Director, Global Solutions Consulting

  • Apr 2018 - Jan 2019

  As True Fit transitioned from a point solution to a platform, I was empowered to build a Solutions Consulting function in our Sales organization. Taking the expertise gained leading Customer Success out to market allowed us to understand our prospective customers' needs more quickly and deeply, and communicate more effectively how True Fit's Fashion Genome can help our customers achieve their goals.

• Director of Global Customer Success

  • Aug 2015 - Apr 2018

  I was hired to build Customer Success from the ground up at True Fit and grew the team from zero to ten global, mostly remote employees. Leading by example, being highly present in the field with our customers, and collaborating within the team and across the organization to develop onboarding, support, renewal, and upsell/cross-sell processes was an exceptional experience. Reporting into the CRO, CEO, and then CEO again was an incredible learning experience.



Rapid7

• United States
• Computer and Network Security
• 700 & Above Employee

• Sr. Manager, Enterprise Customer Success Team

  • Jan 2015 - Aug 2015

  As part of the leadership group, I helped the team transition from the Sales Organization back into the Support and Services group and into a true Customer Success team. We built an Onboarding Specialist role, integrated tightly with Professional Services. One of my proudest achievement at Rapid7 was driving in partnership with Product and Engineering to gaining SaaS-like visibility into product usage and adoption despite our software being mostly on-premise. Our July 2015 IPO was a huge achievement and a massive learning opportunity.

• Manager, Account Management Team (West and Federal)

  • Dec 2013 - Dec 2014

  Working as part of the Sales organization, we were laser-focused on renewals, upsells, and cross-sells and we hit our numbers every quarter. We collaborated with sales reps in Boston, Austin, and Los Angeles as well as the customer support organization in Los Angeles.

• Senior Account Manager, Enterprise

  • Aug 2012 - Nov 2013

  Making the transition to network security software and services from private aviation was a challenging and rewarding time and Rapid7 was a fantastic culture in which to learn. I achieved President's Club in 2013 and helped lead the burgeoning team through a transition from the Services organization into Sales.



Sentient Jet

• United States
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Director, Account Operations

  • Jun 2010 - Aug 2012

  Transitioning into a leadership role for the Account Management team, I was fortunate to be able to spend two years sharpening my analytical and operational skillset. I managed performance reporting, supported compensation design and management decisions, onboarded and enabled reps, and collaborated across the go to market organization on strategic initiatives like the hourly jet card launch.

• Senior Account Director

  • Mar 2008 - Jun 2010

  The economic crisis struck private aviation exceptionally hard and the Account Management team went from 11 to 2 in a very short span of time. Through tenacity, creative process development, and business model evolution, we were able to survive and thrive when the industry was at its most challenging.

• Account Director

  • Aug 2006 - Mar 2008

  My first "real" job out of college, I was fortunate enough to grow my communication skills, perseverance, and professionalism in the cauldron of a 24/7 white-glove service organization. My first two years were transformative as we experienced explosive revenue growth and managed some of the most challenging supply chain and customer situations imaginable.



Post-Grad Independent Travel

• Head of Memory Creation

  • Oct 2005 - Aug 2006

  I spent almost a year traveling, working, and learning unconventionally in Australia. Five months living in Sydney, working in telesales selling accidental death insurance, five months in Melbourne working in an amazing pizza shop, and a month traveling the whole East coast from Melbourne to Cairns was an experience for which I could not be more grateful. I spent almost a year traveling, working, and learning unconventionally in Australia. Five months living in Sydney, working in telesales selling accidental death insurance, five months in Melbourne working in an amazing pizza shop, and a month traveling the whole East coast from Melbourne to Cairns was an experience for which I could not be more grateful.



Chatham Bars Inn

• United States
• Hospitality
• 100 - 200 Employee

• Front Desk Operations

  • May 2005 - Oct 2005

  After graduating college, I spent six months working on Cape Cod to build up savings and travel Australia. I managed to have some fun as well. After graduating college, I spent six months working on Cape Cod to build up savings and travel Australia. I managed to have some fun as well.