Experience

SVTI S.A.
• Chile
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee
• Gerente General

  • Jun 2018 - Present

Terminal Puerto Coquimbo S.A.
• Chile
• Wholesale Import and Export
• 1 - 100 Employee
• Gerente General

  • Jan 2017 - Jun 2018


Grupo Ultramar

• Spain
• Real Estate

• • Jan 2016 - Jan 2017

• • Aug 2013 - Dec 2015

• • May 2010 - Aug 2013

  Main responsibilities:- 35 direct subordinates- Create networks within the region- Maritime and logistics business development- Supplier development- Marketing research- Budget administration- Human resource management

• • Apr 2009 - May 2010

  - Business development.- Customer relationship management.- Marketing planning.- Sales coordination.- Product development (logistics related).



Conosur Corredores de Seguros y Reaseguros

• Chile
• Insurance
• 100 - 200 Employee

• • Dec 2005 - Mar 2007

  Main responsibilities:• 16 direct subordinates.• Strategic account manager (top 10 customers). • Supplier development (ING, ZURICH, MAPFRE, Royal and Sun Alliance).• Analyzing policy performance.• Assessing customer claims.• ISO auditor. Main achievements:• 18 month project to designing and implementing a workflow management system for the entire organization, using windows interface and simulation software. • Implementation of new procedures, reducing TAT of policy creation. • Based on statistical analysis I implemented new and more efficient work flow procedures which improved customer response times.• Design and implementation of customer behavioral systems. These indicators improved risk assessment. Customer retention rates grew and surveys indicated an increase in positive customer perceptions.• As lead auditor for Cono Sur´s ISO 9001:2000 project, I ensured that the company was the first insurance broker in Chile to reach this quality standard. Show less

• • Mar 2005 - Dec 2005

  Main responsibilities:• 8 direct subordinates.• Production control and supervision• Statistical analysis of company performance.• Supplier interfaceMain achievements:• Design and standardization of the production processes of the entire organization.• Introduced new office layout to improve work flow.



indura S.A

• Chile
• 1 - 100 Employee

• Project Engineer

  • Jan 2004 - Jan 2005

  Main responsibilities: • Design, evaluation, and supervision of gas application projects (Technically and financially) in the following industries: • Wine & beverage. • Metallurgic. • Food. Main responsibilities: • Design, evaluation, and supervision of gas application projects (Technically and financially) in the following industries: • Wine & beverage. • Metallurgic. • Food.