Experience

Alo Moves

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Customer Service Specialist

  • Dec 2019 - Present

  - Supervise day-to-day operations for the Alo Moves customer service team - Ensure excellent service standards and maintain high customer satisfaction through efficient responses and high-quality writing - Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis - Maintain accurate records and document of all customer service activities and discussions - Train new customer service agents - Maintain consistent and thorough communication across a variety of departments - Help subscribers discover the power of physical movement and community while accomplishing their goals - Support brand marketing initiatives and maintain the brand’s perceived expertise in the fitness + wellness industry - Stay informed on the latest industry techniques and methods Show less



Appian Construction Inc

• United States
• Construction
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2019 - Nov 2020

  - Conducted bi-weekly payroll for 30 employees - Reviewed employee time and attendance records to ensure compliance with company and state policies - Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database - Assisted in reconciling company credit cards and employee expences - Coordinated office procedures and updated staff on new safety protocols - Planned and arranged company events and appreciation gifts for clients, partners, and employees - Oversaw monthly inventory of office supplies and construction equipment - Completed and issued contracts and invoices - Responded to client requests and directed inquiries to appropriate departments - Maintained electronic and paper database and filing system Show less



Vanity Lash Lounge

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Marketing Director

  • Feb 2018 - Oct 2019

  - Created marketing content for social media platforms, newsletters, and print marketing - Built sustainable relationships with clients, potential clients, and influencers - Monitored conversations across social media and addressed questions and issues in real-time - Implemented email marketing system to increase return customer rate - Resolved product or service issues in person, over the phone, and email - Updated client profiles with necessary or new account information on online database - Prepared and presented monthly data analysis of client feedback to owners - Oversaw and executed effective communication between owners and salon staff - Developed and implemented new company policies for optimal profitability Show less



Gourmet Latte

• United States
• 1 - 100 Employee

• Manager

  • Jul 2014 - Jan 2018

  -Nurtured friendly relationships with customers to increase loyalty and boost our reputation -Advised staff on the best ways to resolve issues with customers and deliver excellent customer service -Held quarterly performance reviews with each employee and discussed improvement plans -Generated high quality posts for social media platforms -Led and modeled overall culture, values, mission, and spirit of the company -Maintained updated records of daily, weekly and monthly revenues and expenses -Conducted monthly meetings to review financial reports, personnel issues, and upcoming promotions Show less



FACES Northwest

• United States
• Hospitals and Health Care

• Event Planning Intern

  • Jan 2014 - Jun 2014

  -Planned annual fundraising auction -Updated company handbook and program documents -Designed informational brochures and postcards -Operated auction data computer program -Collected donations from local businesses -Planned annual fundraising auction -Updated company handbook and program documents -Designed informational brochures and postcards -Operated auction data computer program -Collected donations from local businesses



WWU Communication Department

• Assistant

  • Jan 2012 - Dec 2013

  -Operated and organized course materials on an online educational database -Instructed 25 students on professional communication -Acted as a liaison between professor and students -Operated and organized course materials on an online educational database -Instructed 25 students on professional communication -Acted as a liaison between professor and students



Sanctuary at Admiral by Foodz Catering

• Marketing Intern

  • Jun 2013 - Sep 2013

  -Developed and implemented a marketing plan with a budget of $10,000 -Planned 4 different types of events for “Tuesday Night at Sanc” -Assisted in creating their website -Managed and updated social media sites -Developed and implemented a marketing plan with a budget of $10,000 -Planned 4 different types of events for “Tuesday Night at Sanc” -Assisted in creating their website -Managed and updated social media sites



Foodz Catering

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Event Planning Intern

  • Jun 2013 - Sep 2013

  -Catered at events of 50~275 people -Designed 3 large posters, 8 page brochure -Created press release and newsletters for important announcement -Aided in general office assistance -Catered at events of 50~275 people -Designed 3 large posters, 8 page brochure -Created press release and newsletters for important announcement -Aided in general office assistance



Mirus Promotions

• Promotions Model

  • Jul 2012 - Jul 2013

  -Introduced and educate customers about product -Distributed samples and literature -Demonstrated at night clubs, restaurants, and stores -Collaborated with small teams to achieve successful demonstrations -Introduced and educate customers about product -Distributed samples and literature -Demonstrated at night clubs, restaurants, and stores -Collaborated with small teams to achieve successful demonstrations



Compass 2 Campus

• Mentor

  • Mar 2012 - Dec 2012

  -Mentored fifth grade students at Everson Elementary -Mentored fifth grade students at Everson Elementary



DVSAS

• United States

• Volunteer

  • Nov 2012 - Nov 2012

  -Greeted guests as they came in -Finalized winner of silent auction -Delivered results of auction to be recorded -Directed guests to their auction items or check out table -Greeted guests as they came in -Finalized winner of silent auction -Delivered results of auction to be recorded -Directed guests to their auction items or check out table



Reach Out and Read

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer

  • Mar 2012 - Jun 2012

  -Read to children at Interfaith Community Health Center -Promoted literacy within low-income families -Read to children at Interfaith Community Health Center -Promoted literacy within low-income families



Blue Skies for Children

• United States
• Individual and Family Services
• 1 - 100 Employee

• Volunteer

  • Sep 2011 - Dec 2011

  -Organized events to raise money and clothing donations -Organized events to raise money and clothing donations



Whatcom Community College

• United States
• Higher Education
• 200 - 300 Employee

• Peer Mentor

  • Oct 2010 - May 2011

  -Mentored/tutored an English as second language student -Mentored/tutored a student with disability -Mentored/tutored an English as second language student -Mentored/tutored a student with disability