Gianna Castellanos

Amazon Specialist - Amazon at Riithink Digital Marketing
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Contact Information
us****@****om
(386) 825-5501
Location
Medellín, Antioquia, Colombia, CO
Languages
  • Ingles Full professional proficiency
  • Español Native or bilingual proficiency

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Credentials

  • Amazon Advertising Foundations Certification
    Amazon
    Oct, 2022
    - Sep, 2024
  • Amazon Retail for Advertisers Certification
    Amazon
    Sep, 2022
    - Sep, 2024
  • Diplomado UX/UI
    NOGMA
    Sep, 2022
    - Sep, 2024
  • Curso de Diseño de Interfaces
    Platzi
    May, 2022
    - Sep, 2024
  • Curso de Fundamentos de Diseño de Interfaces UI y UX
    Platzi
    May, 2022
    - Sep, 2024
  • UI/UX Figma Course
    Platzi
    Jun, 2021
    - Sep, 2024
  • SCRUM Fundamentals Course
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Mar, 2021
    - Sep, 2024
  • Digital Marketing Fundamentals
    Google Actívate
    Jun, 2020
    - Sep, 2024
  • Advanced English C1
    Centro Venezolano Americano
    Aug, 2017
    - Sep, 2024
  • Shopping ads Certification
    Google
    Apr, 2023
    - Sep, 2024

Experience

  • Riithink Digital Marketing
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Amazon Specialist - Amazon
      • Sep 2022 - Present

      Amazon platform expert Amazon platform expert

  • Ziruma Labs
    • Head Of Customer Experience
      • Jul 2021 - Aug 2022

      Management of the customer experience and support team. Ensuring excellentcommunication and customer satisfaction, fulfilling their requirements and requests. Constant monitoring and management of reviews and ratings shared by customers inthe different sales channels, with the aim of offering a reliable product to the end user.

    • Marketing Analyst
      • Aug 2020 - Aug 2022

      Product analysis and implementation of growth and sales strategies for the differentsales channels in the United States and Canada such as Amazon, Etsy and Shopify. Managing Amazon Seller Central, Shopify, Google Analytics, Figma. Product Placement in Amazon, creating advertising campaigns, continuously monitoring and optimizing to achieve the proposed goals

    • Customer Experience Analyst
      • Feb 2018 - Jul 2020

      Reception and management of emails, calls and chats from users in the United Statesand Europe. Providing satisfactory assistance and support for claims and requestsOrders dispatching.

  • Vokzen
    • Colombia
    • Software Development
    • Marketing Analyst
      • Sep 2017 - Jan 2018

      Implementation of growth and user targeting strategies according to a previous market analysis, applied to the different software brands managed by the company Implementation of growth and user targeting strategies according to a previous market analysis, applied to the different software brands managed by the company

  • Contactemos
    • Business Consulting and Services
    • 1 - 100 Employee
    • Bilingual Operator - Market Analyst
      • Feb 2017 - Aug 2017

      Reception and call management for the market in Trinidad and Tobago and Puerto Rico. Customer experience and sales of services. Search for bids to provide technological and environmental services to governmental entities in Puerto Rico and the United States. Reception and call management for the market in Trinidad and Tobago and Puerto Rico. Customer experience and sales of services. Search for bids to provide technological and environmental services to governmental entities in Puerto Rico and the United States.

Education

  • Universidad Central de Venezuela
    Veterinary Medicine
    2013 -

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