Restaurant Manager

• Jan 2023 - Present

Bar Manager

• May 2023 - May 2023

Bar Manager

• Mar 2023 - Mar 2023

Live Operations Specialist

• Dec 2021 - Feb 2023

Overall QA score after 14 months: 90.36% - Be the key point of contact for couriers and communicate effectively using live chat, video chat, phone, and email - Supervising the deliveries on the platform to help optimize delivery times - Following the automatic order distribution system - Quick and effective communication with internal and external Stakeholders such as the riders coordinators, riders, restaurants and, customer service - Analysis of data sources Overall QA score after 14 months: 90.36% - Be the key point of contact for couriers and communicate effectively using live chat, video chat, phone, and email - Supervising the deliveries on the platform to help optimize delivery times - Following the automatic order distribution system - Quick and effective communication with internal and external Stakeholders such as the riders coordinators, riders, restaurants and, customer service - Analysis of data sources

Bar Manager

• Oct 2022 - Oct 2022

Biggest European Bitcoin event organised by the Amsterdam Wine Festival at Westergas (Amsterdam) Biggest European Bitcoin event organised by the Amsterdam Wine Festival at Westergas (Amsterdam)

Restaurant Team Leader

• Oct 2021 - Dec 2021

- Training and managing a team of 3-5 people (kitchen, floor and back of the house - Ensuring clear communication with employees and managers - Delivery system knowledge - Responsible of the final daily sales and report - Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked - Checking in on dining customers to enquire about food quality and service - Training and managing a team of 3-5 people (kitchen, floor and back of the house - Ensuring clear communication with employees and managers - Delivery system knowledge - Responsible of the final daily sales and report - Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked - Checking in on dining customers to enquire about food quality and service

Salesperson

• Jan 2021 - Aug 2021

Outband sales of Sky Wi-fi service to existing Sky TV customers - Detailed and enthusiastic communication in order to achieve individual and team goals - Selling the right products that fit a customer’s requirements - Knowledge about computer and able to navigate multiple systems - Resilient behavior Outband sales of Sky Wi-fi service to existing Sky TV customers - Detailed and enthusiastic communication in order to achieve individual and team goals - Selling the right products that fit a customer’s requirements - Knowledge about computer and able to navigate multiple systems - Resilient behavior

Hospitality Consultant

• Sep 2020 - Feb 2021

For 6 months, I worked in a team of 5 students and we collaborated with 5 different companies in diverse departments: - Accor Hotels - Hotel Management - Coffee trace - Sustainability - Singulart - Digital Marketing - Cordaan Amsterdam - Event & Banqueting - NYC Mac & Cheese truck- Sales & Marketing For 6 months, I worked in a team of 5 students and we collaborated with 5 different companies in diverse departments: - Accor Hotels - Hotel Management - Coffee trace - Sustainability - Singulart - Digital Marketing - Cordaan Amsterdam - Event & Banqueting - NYC Mac & Cheese truck- Sales & Marketing

Food Production Team Member

• Jun 2020 - Dec 2020

3 months in food production: - Operates various production equipment in the processing of food products which includes packaging, deboning, skinning, and grinding - Working in a big team and in a fast-paced environment 4 months in food delivery in the Dutch country: - Delivering food items to different customers in a timely manner and in a professional way using commercial vehicle safely and efficiently. - Listening to customer complaint and reporting to the concerned manager 3 months in food production: - Operates various production equipment in the processing of food products which includes packaging, deboning, skinning, and grinding - Working in a big team and in a fast-paced environment 4 months in food delivery in the Dutch country: - Delivering food items to different customers in a timely manner and in a professional way using commercial vehicle safely and efficiently. - Listening to customer complaint and reporting to the concerned manager

Freelance

• Jan 2019 - Jul 2020

Social media curator & F&B supervisor

• Oct 2019 - Apr 2020

Employee

• Jan 2019 - May 2019

- Working for event and parties - Hosting and service duties - Address groups of visitors and help them further - Working for event and parties - Hosting and service duties - Address groups of visitors and help them further

Event organizer

• Nov 2018 - Nov 2018

I came up with this idea before starting my bachelor at Hotelschool The Hague. I invested a lot of time, energies and money into this party to see my networking reaction and understand if this is a field I can rely on into my future. Live dj set in a unique location of Amsterdam with a live art painting. A fusion of music, art and good vibes. All the pictures are on Facebook. Really happy and proud of the final outcome (around 100 people joined). Not bad 😁! I came up with this idea before starting my bachelor at Hotelschool The Hague. I invested a lot of time, energies and money into this party to see my networking reaction and understand if this is a field I can rely on into my future. Live dj set in a unique location of Amsterdam with a live art painting. A fusion of music, art and good vibes. All the pictures are on Facebook. Really happy and proud of the final outcome (around 100 people joined). Not bad 😁!

F&B Attendant

• Nov 2017 - Nov 2018

- Big and international team - Fully aware of all services and facilities offered by the Hotel - Dealing with high-class and demanding clientele - Staying up to date with the food and beverage offerings on the menu - Greeting and escorting customers to their tables as well present menu and provide detailed information when asked - Assisting in keeping the outlet clean and shiny - Providing excellent and luxury customer service to guests at all times and ensuring guest complaints are addressed or reported in a timely manner - Assisting with inventory management or stock count when required. - Handling cash, credit, and debit card transactions, ensuring charges are accurate, and balancing the cash register - Preparation of hot beverages - Assisting with banqueting and event duties as and when required by management Show less

F&B Attendant

• Mar 2017 - Nov 2017

Event Promoter

• Jun 2017 - Oct 2017

Amazing experience working during summer in the heart of the city and staying in contact with people from all over the world. Here i improved my communication and promotional skills. Amazing experience working during summer in the heart of the city and staying in contact with people from all over the world. Here i improved my communication and promotional skills.

Team Supervisor

• Nov 2016 - May 2017

Car Rental Agent

• May 2016 - Sep 2016

I had a small experience as secretary of a car dealership in my town and was successfull considering i have never worked in offices. I worked for only 5 months cause i started to study law at the university. I had a small experience as secretary of a car dealership in my town and was successfull considering i have never worked in offices. I worked for only 5 months cause i started to study law at the university.

Public Relations Communications

• Jun 2013 - Sep 2016

During summer season During summer season

Professional Soccer Player

• Jan 2003 - Sep 2016

Played soccer for 9 years and 4 years as Futsal player of G.S. GIOVINAZZO in Serie B. Played soccer for 9 years and 4 years as Futsal player of G.S. GIOVINAZZO in Serie B.